Business Solution Specialist

Etihad Airways; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading airline in the UAE seeks a professional to maintain business control for flight operations and network systems. The selected candidate will manage user access, enhance system performance, and ensure compliance with regulatory requirements. This role involves collaboration across teams to adapt system setups and resolve technical issues efficiently.

Qualifications

• Minimum 3 years’ experience on systems within airline operations.
• Experience in a technical support role (airlines or vendor).

Responsibilities

• Maintain user access management and review processes.
• Monitor system performance and collaborate with various teams.
• Resolve issues and implement new systems features.

Skills

User access management

System performance monitoring

Issue resolution

Education

Post-secondary education (Diploma, degree or equivalent)

Job description

Maintain overall business control for Flight operations and Network operation systems, including Crewing, Planning and Operations Systems, in terms of user access management, security audits compliance, change requests, release management and administration requirements for all users.

Accountabilities

• Maintain the user access management process and review user access on a regular basis to ensure internal process meet regulatory requirements.
• Monitor system performance and provide support to reduce operational costs and increase efficiency.
• Implement new system features and maintain control over changes applied across all supported systems to ensure that the systems interface with each other seamlessly.
• Resolve any problems that arise during normal function of the system and provide status updates to end users and stakeholders. Fully assess the severity of all problems reported to ensure that the vendor is engaged as necessary.
• Liaise with the vendor on issue resolution and the implementation of system enhancements to maintain control on issues raised with the vendor and ensure delivery within agreed SLAs.
• Collaborate with EY T&I to implement upgrades as per agreed timelines to ensure that systems environment and their components are configured and working correctly.
• Working closely with the Crew Planners, Crew Services and Ops teams to refine system set-up to adapt Rostering, Pairing, Crewing and ops system to business changes.

Education & Experience

• Post-secondary education (ie. Diploma, degree and / or courses in related field or equivalent work experience).
• Minimum 3 years’ experience on systems within Airline operations / Technical Support (either in airlines and / or as a vendor).

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more.All this ties into Etihad’s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video / telephone before any formal offer. If you are asked for money, please treat it as fraudulent.