Business Operations Manager(Digital Agency)

GTECH Information Technology is a results-driven digital agency delivering cutting-edge solutions across web, mobile, marketing, and immersive experiences. We also operate PurpleRock, an infrastructure-focused MSP, and are actively expanding across the UAE and Saudi Arabia. Our clients include Fortune 500 companies and leading government and private sector entities.

We’re now seeking a Business Operations Manager to work closely with our Managing Director and leadership team to streamline execution, scale internal systems, and unlock founder time to focus on strategic growth.

This is not a typical operations role. We’re looking for a proactive, system-thinking, cross-functional executor who can act as a Chief of Staff–style operator—someone who thrives on solving operational bottlenecks, building processes, and ensuring that what gets started, gets finished—without the need for micromanagement.

If you’ve worked in high-growth environments, directly supported leadership, and understand how to translate vision into repeatable execution, we want to talk to you.

Key Responsibilities

Process & System Development

1. Own and document Standard Operating Procedures (SOPs) across business units
2. Identify and fix operational inefficiencies in how we scope, deliver, and support projects
3. Manage and optimize internal tools (Asana, Shared Drives, CRMs)

Cross-functional Execution

1. Coordinate between design, tech, sales, and delivery to ensure alignment and accountability
2. Track project progress and internal initiatives; ensure deadlines are met
3. Manage internal check-ins and business rhythms: Weekly / Monthly reviews, team syncs

Founder Enablement

1. Act as a force multiplier to the MD: own tasks, prioritize inputs, and follow through
2. Draft communications, manage ad-hoc internal projects, and help set KPIs
3. Help build a scalable company by reducing the founder’s operational load by 50%

Reporting & Insights

1. Build and maintain simple dashboards for project status, sales pipeline, and KPIs
2. Prepare weekly and monthly reports for leadership
3. Identify metrics that matter and align teams to hit them

What Success Looks Like in 6 Months

1. SOPs are live across departments and adopted by the team
2. Proposals and internal projects run smoothly without MD intervention
3. Teams are aligned, deadlines are met, and founder time is focused on strategy
4. Key processes are documented, delegated, and measurable
5. Internal communications and reports run on autopilot

Requirements

1. 5+ years of experience in business operations, PMO, or startup operations
2. Direct experience supporting founders or senior leadership
3. Highly organized with strong attention to detail and follow-through
4. Excellent written and verbal communication (English)
5. Comfortable with tools like Asana, Google Workspace, CRMs, and dashboards
6. Bonus: Experience in a digital agency or product-led company

Benefits

Why Join Us

1. Work directly with a founder who values clarity, execution, and innovation
2. Get exposure across technology, operations, strategy, and scaling systems
3. Opportunity to grow into a senior leadership or Chief of Staff role
4. Flexible work structure with results-driven performance culture
5. Be part of a company that delivers impact for global brands and government projects

And this is what you can expect from us

An inexhaustible and motivated agency! A lot is possible. We think and act out of the box. We expect you to speak out. That you feel you can bring your ideas to the table. Everything is in the interest of our clients. Your colleagues will do the same so that you will learn a lot from us. There are a lot of opportunities to develop yourself. There is also room for relaxation.