Business Launch Coordinator

Reliant HR Consultancy; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading consultancy in Dubai seeks a Business Launch Manager to coordinate client onboarding and ensure compliance with internal standards. The role focuses on managing documentation and supporting clients through the onboarding process in a fast-paced environment, ideal for candidates with a business degree and experience in sales coordination.

Qualifications

• Bachelor's degree in business administration or a related field.
• 2-3 years experience in sales support or client servicing roles.
• Proficiency in Zoho CRM or equivalent.

Responsibilities

• Organize client files and assist with document requirements.
• Coordinate between teams to ensure client applications are processed.
• Support KYC video process and follow-up with clients.

Skills

Organizational skills

Attention to detail

Problem-solving

Communication

Client-first attitude

Education

Bachelor’s degree in business administration

Tools

Zoho CRM

MS Office

Job description

Business Launch Manager or Channel Partner Manager

Department

B2C or B2B

JOB PURPOSE

To support the end-to-end sales and onboarding process by coordinating between business Launch advisors, clients, compliance, and client Servicing. The Business Launch Coordinator ensures timely documentation, accurate data handling, and efficient follow-ups to enable a seamless client onboarding experience while upholding service quality and internal compliance standards.

KEY RESPONSIBILITIES

• Organize client files and documents and communicate client-related information to relevant team members, managers, or departments.
• Assist clients by following up on EDD (Enhanced Due Diligence) and CDD (Customer Due Diligence) documentation requirements.
• Coordinate between Compliance and Client Servicing teams to ensure client applications meet all internal requirements for processing.
• Support clients through the Know Your Customer (KYC) video process via Microsoft Teams; follow up on pending KYC, provide clear guidance, and resolve concerns or technical issues.
• Notify clients of delays or additional requirements related to applications and work with Business Launch Advisors (BSAs) to ensure proactive resolution.
• Follow up on client application processes, track progress with the Client Servicing team, and assist in gathering and submitting required documents.
• Handle full refund inquiries, ensuring compliance with refund conditions.
• Assist with name checks in the absence of BSAs and ensure accuracy in the process.
• Maintain detailed and accurate records of all sales closed by BSAs in Zoho CRM, verifying GP updates and resolving data discrepancies.
• Follow up directly with clients when additional documents are needed after application submission and ensure timely upload of all documents to the correct portals or systems.
• Track and report the progress of all client applications and prepare status updates or reports for management as requested.
• Log and monitor escalated cases from BSAs or clients, ensuring they are addressed within internal SLAs and resolved to client satisfaction.
• Identify recurring client or advisor challenges and submit improvement suggestions to the line manager for consideration.
• Maintain and regularly update document templates, onboarding checklists, and FAQs to ensure accuracy and accessibility for both clients and internal teams.
• Provide support to Business Launch Advisors regarding the submission status of their client files and CRM updates.
• Assist in preparing documentation logs and process trails required during internal audits or quality control reviews related to client onboarding.
• Maintain a positive, respectful, and professional approach in all client and team interactions.
• Ensure Zoho CRM is always up to date with correct client, deal, and document information.
• Prepare periodic reports on application movement, client communication, and internal follow-ups for leadership review.

QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES

Educational Qualifications

• Bachelor’s degree in business administration, Customer Service, or a related field.

Years and nature of Experience

• 2–3 years of experience in sales support, sales coordination, or client servicing roles, preferably within business setup, corporate services, or a customer-driven environment.

Technical Skills

• Proficient in Zoho CRM or equivalent platforms
• Familiarity with UAE company setup procedures and visa processing workflows
• Strong knowledge of KYC/CDD documentation and compliance basics
• Skilled in MS Office (Excel, Word, Outlook, Teams)

Core Competencies & Soft Skills

• Strong organizational and coordination skills
• High attention to detail and accuracy in document handling
• Proactive follow-up and problem-solving mindset
• Clear verbal and written communication
• Client-first attitude with professionalism and discretion
• Team collaboration and cross-functional communication
• Time management and ability to manage multiple requests concurrently
• Adaptability in a dynamic and high-paced environment

Language Skills

• Proficiency in other languages such as Arabic, Hindi, or Urdu is an advantage.

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We are pleased to introduce 'Hr Reliant Consultant' as a Dubai, UAE based Placement Consultancy Firm established in the year 2011 engaged in offering solutions for Man Power Recruitment, Head Hunting, Placement Consultancy and Campus Placement. Committed to our slogan “We Help You Maintain Your Human Resources”, we strive to search talented professionals who contribute to the success of the company.

Reliant HR Consultancy

We are pleased to introduce 'Hr Reliant Consultant' as a Dubai, UAE based Placement Consultancy Firm established in the year 2011 engaged in offering solutions for Man Power Recruitment, Head Hunting, Placement Consultancy and Campus Placement. Committed to our slogan “We Help You Maintain Your Human Resources”, we strive to search talented professionals who contribute to the success of the company.

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