Business Intelligence Engineer MENA CX Product

Amazon; Dubai; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Business Analyst to enhance the customer shopping experience for MENA. This role involves analyzing customer data, automating event tracking, and collaborating with product and tech teams to drive feature value. The ideal candidate will thrive in a fast-paced environment, leveraging their expertise in data analysis, visualization, and AWS solutions to influence stakeholders and improve customer journeys. Join a culture that empowers innovation and delivers exceptional results, making a significant impact on the shopping experience in a dual-language region.

Qualifications

• 3+ years of experience in data analysis and interpretation.
• Proficient in SQL and Python for data processing and modeling.

Responsibilities

• Owns shopping funnel entitlements and quantifies feature contributions.
• Innovates to secure access to customer event data for impact assessment.

Skills

Data Analysis

Statistical Analysis

Data Visualization

SQL

Python Scripting

Data Mining

Tools

Redshift

Oracle

NoSQL

Tableau

Quicksight

AWS (EC2, DynamoDB, S3)

Job description

Our team owns building products for the onsite shopping CX of MENA customers. We are looking for a Business Analyst to lead the efforts to quantify the customer funnel build entitlements and automate the daily/weekly tracking of shopping events. The leader in this role is the starting point of product roadmap creation and needs to demonstrate customer advocacy and develop a strong hold on quantified customer behavior. This role partners with Product Managers, Tech, and Business teams in MENA and WW to establish feature value. It is placed in a fast-paced ambiguous space which will require the candidate to work with speed and depth all together. They will need to influence stakeholders and lead communication with L8 leaders.

Key Job Responsibilities

This role owns shopping funnel entitlements and enables features to be quantified to establish their contribution to closing entitlement gaps. MENA is a dual language region and the role owns reporting of shopping journeys in both languages for regular stakeholder reviews. The candidate will dive deep into platform impact of launched/in-experiment features and lead course correction with Product Managers. Data sources for customer events are not standardized and this role also innovates for securing access to the right customer event data to establish impact.

Minimum Requirements

1. 3 years of analyzing and interpreting data with Redshift, Oracle, NoSQL, etc. experience
2. Experience with data visualization using Tableau, Quicksight, or similar tools
3. Experience with data modeling, warehousing, and building ETL pipelines
4. Experience in Statistical Analysis packages such as R, SAS, and Matlab
5. Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
6. Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
7. Experience in data mining, ETL, etc. and using databases in a business environment with large-scale complex datasets

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.