Business Insights & Analytics Lead, Gulf

Eli Lilly and Company; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Lilly is seeking a senior analytics leader for the Gulf affiliate in the UAE to drive data-driven decisions and an AI-enabled engagement model across HCPs and consumers. You will own the analytics roadmap, lead market research, and ensure governance across UAE, Kuwait, and Qatar.

This is a high-impact role requiring senior stakeholder influence and expertise in modern data ecosystems. The role emphasizes data quality, privacy, and actionable insights to shape commercial decisions and engagement

Qualifications

• 8+ years in analytics, insights or data-driven commercial roles.
• Experience influencing senior stakeholders without direct authority.
• Fluency in modern data ecosystems: analytics platforms, data governance, AI/ML, personalization and next-best-action, CRM and digital engagement platforms.
• Comfort working with imperfect and incomplete data, and the judgement to know when it's good enough to act on.
• Experience in consumer products, FinTech, e-commerce, consulting or another data-mature sector is highly valued.

Responsibilities

• Lead advanced analytics and predictive work and translate it into recommendations leaders can act on.
• Own the Gulf affiliate's data and analytics roadmap.
• Partner with our technology organization and global teams to specify requirements, govern definitions and data quality, and progressively connect customer, engagement and commercial data into something the business trusts.
• Lead the market research function and the affiliate's insight agenda, anchored in the questions that actually matter to the business.
• Identify, prioritize and scale AI use cases with real commercial value, including personalization of engagements, next-best-action, forecasting and engagement optimization.
• Data governance and compliance as part of the build, not a check at the end, including UAE PDPL requirements and cross-border transfer constraints.
• Measurement and team leadership: establish a consistent framework for measuring engagement and investments.
• Produce a single agreed performance view for the Gulf leadership team, with definitions the business has signed up to...
• Deliver a prioritized data and analytics roadmap, agreed with the technology team, with the first tranche delivered.
• HCP engagement and aggregated consumer activation views for obesity to inform engagement planning.
• AI and advanced analytics use cases live and influencing commercial decisions.
• Rebuild the market research agenda around the affiliate's key strategic questions with measurable improvements.
• Data privacy and governance standards documented and operating across all three markets.

Skills

Analytics leadership

Stakeholder management

Data governance

AI/ML applications

CRM & digital engagement

Data-driven decision making

Tools

Analytics platforms

CRM systems

AI/ML tooling

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it's work worth doing. If you're driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

The Opportunity

Lilly's Gulf affiliate is growing quickly and building a connected, AI-enabled engagement model across HCPs and consumers.

What You'll Own

• Insight that shapes decisions, not reports that describe the past. Act as a thought partner to the leadership team, surfacing performance risks, growth opportunities and market shifts before anyone asks. Lead advanced analytics and predictive work and translate it into recommendations leaders can act on.
• The Gulf data foundation. Own the affiliate's data and analytics roadmap. Work through the real constraints of this region: distributor-mediated data, limited sell-out visibility, tender-driven public channels in Kuwait and Qatar.
• Partner with our technology organization and global teams to specify requirements, govern definitions and data quality, and progressively connect customer, engagement and commercial data into something the business trusts.
• Customer intelligence across HCP and consumer. Lead the market research function and the affiliate's insight agenda, anchored in the questions that actually matter to the business rather than a research calendar. Integrate qualitative research, behavioral data and digital signals into a genuine view of HCP and consumer needs, barriers and journeys. Manage external research partners and hold them to Lilly's standards.
• AI and advanced analytics use cases. Identify, prioritize and scale the use cases with real commercial value, including personalization of engagements, next-best-action, forecasting and engagement optimization, with our technology team and external partners, and with the governance these applications require.
• Data governance and compliance as part of the build, not a check at the end. Own how customer data is collected, stored, transferred and used across the affiliate, including UAE PDPL requirements, cross-border transfer constraints between the three markets, consent management, and the handling distinction between consumer activation, HCP engagement and patient support program data.
• Measurement and team leadership. Establish a consistent framework for measuring whether engagement and strategic investments are working and build a habit of testing and learning.

What Success Looks Like In The First Twelve Months

• A single agreed performance view for the Gulf leadership team, with definitions the business has signed up to and no competing versions in circulation.
• A prioritized data and analytics roadmap, agreed with the technology team, with the first tranche delivered.
• HCP engagement and aggregated consumer activation views for at least obesity, sufficient to inform engagement planning.
• AI and advanced analytics use cases live and demonstrably influencing commercial decisions.
• A market research agenda rebuilt around the affiliate's most important strategic questions, with measurable improvement in how the business uses the output.
• Data privacy and governance standards documented and operating across all three markets.

What We're Looking For

• 8+ years in analytics, insights or data-driven commercial roles, with a track record of turning analysis into decisions that changed something.
• Experience influencing senior stakeholders without direct authority.
• Real fluency in modern data ecosystems: analytics platforms, data governance, AI/ML applications, personalization and next-best-action, CRM and digital engagement platforms.
• Comfort working with imperfect and incomplete data, and the judgement to know when it's good enough to act on.
• Experience in consumer products, FinTech, e-commerce, consulting or another data-mature sector is highly valued.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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