Business Development Manager Egypt

Barry Callebaut; Dubai; On-site; AED 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Sales for Egypt to lead chocolate product sales. This role involves developing the Gourmet and Food Manufacturer market, maximizing sales margins, and maintaining strong customer relationships. The ideal candidate will have a Bachelor's degree in Economics or a related field, along with over 5 years of commercial experience. Fluency in English and Arabic is crucial as the position requires regular travel within Egypt and to various BC locations. Join this forward-thinking company and make a significant impact on the chocolate industry while enjoying a collaborative and innovative work environment.

Qualifications

• 5+ years of commercial experience in sales and customer management.
• Fluency in English and Arabic is essential for this role.

Responsibilities

• Develop and manage sales volume for chocolate products in Egypt.
• Maintain relationships with key accounts and ensure customer satisfaction.
• Conduct market research to identify new customer needs and opportunities.

Skills

Sales Management

Customer Relationship Management

Market Research

Negotiation Skills

Fluent in English and Arabic

Education

Bachelor’s Degree in Economics or Commerce

Job description

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

About the role

• Head of Sales Egypt is accountable for chocolate product sales volume, developing FM and Gourmet business through new accounts and a new distributor. Developing sales volume and increasing premium / CCM with the defined local, regional and international customer base; plus managing inter-flows from Western Europe, Asia and Africa are the essential responsibilities of this role.
• The incumbent is the main point of contact of the chocolate Business within BC for all customers in Egypt and professionally takes full responsibility.
• Indirectly manages BC functions to achieve targets (Customer Service, R&D, Finance).
• Takes decisions to manage the complexity of the regions in the most efficient way (Asia / Africa / Europe).
• Proactively supports the sales organization for additional opportunities outside the existing customer base.
• Acts as Egypt’s ‘customers’ voice within AMEA to ensure customer satisfaction and continuity of business relationships.

Key Responsibilities

• Develop Gourmet and Food manufacturer's market for chocolate.
• Maintain and manage existing accounts according to established sales and revenue goals.
• Maximize sales margins according to established goals by monitoring / assisting with A / R contracts problems, credit hold issues balances, sales price quotes, customer contacts, production and supply chain problem resolution, market information, new product development projects, etc.
• Develop effective relationships with key end-user accounts to drive distribution volume.
• Develop and maintain effective sales forecasting, planning and territory plans.
• Research new customer needs and develop an application of products and services effectively.
• Create and deliver sales presentations, business reviews, and adaptive product recommendations effectively for Egypt.
• Ensure that a high professional level of customer service is maintained via resolution of complaints, troubleshooting product supply chain problems, client visits, industry networking, participating in trade shows, gourmet chocolate training to distributor’s sales network, etc.
• Maintain up-to-date awareness of activities and chocolate industry trends marketing support and technical support.

About you :

• Bachelor’s Degree in Economics or commerce related field.
• A Minimum of 5+ years of commercial working experience.
• Fluent in English and Arabic.
• Regular travel within Egypt and to BC locations (Dubai, Casablanca, Louvier) required (on average 60% of work time).
• Deep understanding of Food Manufacturer Business.
• Understanding of cocoa and/or chocolate products and technical aspects.
• Commercial drive to make the deal in the interest of BC & customer.