Business Development Manager
ADIB - Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates
Job Description
Role: Business Development Manager
Location: Abu Dhabi
Role Purpose:
Identifying and pursuing new business opportunities, promoting Islamic banking products, and driving revenue growth. The goal is to enhance product penetration and support ADIB's strategic cross-sell initiatives.
Key Accountabilities of the role:
- Work closely with Wholesale Banking Group and other stakeholders on new and existing corporate clients in portfolio under management and scope business potential.
- Proactively arrange and conduct business meetings with prospective clients to promote ADIB's Retail products and services.
- Conduct comprehensive market research to identify new business opportunities, customer needs, and market trends.
- Track and manage the entire contract and agreement process, ensuring timely conversion and fulfilment of client expectations.
- Maintain detailed records of sales, revenue, and other key performance indicators to monitor progress and inform strategic decisions.
- Continuously promote ADIB's products and services, addressing potential client objections and concerns.
Results Required:
- Provide market intelligence on key competitors to ensure competitive propositions and packages.
- Collaborate with internal teams to create tailored propositions that meet client needs while adhering to Islamic banking principles.
- Increase key product penetration within assigned portfolio and channel leads to tagged teams through Lead Management.
- Provide employees of corporates in the portfolio with superior service and swift lead conversion (within TAT) in coordination with Customer Excellence team.
- Address and resolve client complaints to maintain satisfaction and loyalty.
- Propose campaigns and identify opportunities to increase product penetration, along with policy enhancements relevant to the portfolio/employer.
- Develop and maintain strong relationships with clients for long-term partnerships aligned with the bank's objectives.
Specialist Skills / Technical Knowledge Required:
- 3-5 years of experience as a Business Development Manager or similar role, preferably in banking.
- Experience in customer support and relationship management.
- Proficiency in English; Arabic skills are an advantage.
- Understanding of market dynamics, especially within Islamic banking.
- Strong rapport-building skills with clients and stakeholders.
- Excellent time management and multi-project handling skills.
- Exceptional communication and negotiation skills.
- Leadership abilities with a track record of driving business growth.
- Strong problem-solving skills and decision-making under pressure.
- Proficiency in MS Office and data analysis tools.
- Bachelor’s degree in business administration or related field; master’s or certifications in Islamic finance are a plus.
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