Business Development Manager

We are seeking an experienced Contact Center Solution Business Development Manager to drive sales and business development for our advanced contact center solutions. The ideal candidate should have a strong background in selling contact center CX solutions and proven experience in the Middle East market. The role requires a results-driven professional with a deep understanding of customer engagement technologies, contact center software, and omnichannel communication platforms.

Key Responsibilities:

1. Develop and execute sales strategies to promote and sell contact center solutions in the Middle East region.
2. Identify and target enterprise clients, government organizations, financial institutions, and BPOs that require advanced customer engagement solutions.
3. Build and maintain strong relationships with key decision-makers, C-level executives, IT heads, and procurement teams.
4. Work closely with pre-sales, technical teams, and partners to design tailored solutions that meet customer requirements.
5. Lead the complete sales cycle, including prospecting, requirement analysis, solution presentation, pricing negotiation, and contract closure.
6. Stay updated on industry trends, competitor activities, and emerging technologies in the contact center and customer experience domain.
7. Prepare detailed sales reports, forecasts, and pipeline updates for management.

Minimum Requirements:

1. 5+ years of experience in selling contact center solutions like Genesys, Avaya, Cisco, or equivalent.
2. Strong understanding of IVR, ACD, CTI, Workforce Optimization (WFO), Omnichannel Communication, AI & Chatbots, and Cloud-based Contact Center Solutions.
3. Proven track record of achieving and exceeding sales targets in the Middle East market.
4. Excellent network and relationships with enterprises, telecom operators, government agencies, and financial institutions in the region.
5. Strong negotiation, communication, and presentation skills.
6. Ability to work independently and manage multiple accounts in a fast-paced environment.
7. Bachelor's degree in Engineering, Business, IT, or a related field (MBA is a plus).
8. Arabic language proficiency is an advantage but not mandatory.