Business Development Manager

Discovered MENA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions company in Dubai seeks a Business Development Manager to manage strategic client relationships and drive account growth in the recycling sector. The ideal candidate has over 5 years of experience in key account management and is passionate about sustainability. The role includes negotiating contract terms and collaborating with various internal teams to ensure client satisfaction.

Qualifications

• 5+ years of experience in Key Account Management, B2B sales, or client success.
• Proven track record of managing large accounts and delivering revenue growth.
• Passion for sustainability or environmental impact initiatives is a plus.

Responsibilities

• Manage a portfolio of high-value clients and ensure retention.
• Identify upsell and cross-sell opportunities within existing accounts.
• Serve as the main point of contact for clients.

Skills

Key Account Management

B2B sales

Negotiation skills

Contract management

Stakeholder management

Data analysis

Presentation skills

Fluent in English

Education

Bachelor’s degree in Business, Engineering, Environmental Science, or related field

Job description

Title: Business Development Manager

Location: Dubai

Salary: 22K + commission (60/40 split)

Language: Arabic + English

About the Role

You will own and grow relationships with strategic clients (e.g. retail chains, real estate developers, corporates, government entities) who partner to deploy a technology-enabled recycling / reward-platform solution. You will ensure client satisfaction, maximise account revenue, and act as a bridge between customer needs and product/operational teams.

Key Responsibilities

• Manage a portfolio of high-value clients: onboarding, maintaining relationships, and retention.
• Identify upsell and cross-sell opportunities within existing accounts.
• Develop account plans for each strategic partner: set targets, KPIs, action plans.
• Serve as the main point of contact: coordinate between internal teams (product, operations, logistics, onboarding, support) and clients.
• Monitor delivery against SLAs / quality, resolve issues proactively.
• Negotiate contract renewals, pricing, service level agreements, and terms.
• Forecast account performance & revenue; collaborate with sales leadership on pipeline and forecasts.
• Provide feedback from clients into product / service improvements.
• Present regular reports to senior management on account health, risks, opportunities.
• Stay informed on market trends, sustainability / recycling policy developments, competitive landscape.

Required Skills & Experience

• Bachelor’s degree in Business, Engineering, Environmental Science, or related field.
• 5+ years of experience in Key Account Management, B2B sales, or client success — ideally with technology / hardware / environmental services.
• Proven track record of managing large accounts and delivering revenue growth.
• Strong negotiation, contract management, and presentation skills.
• Excellent stakeholder management; able to work cross-functionally.
• Analytical mindset: comfortable with data (KPIs, forecasts, metrics) to measure performance.
• Passion for sustainability, circular economy, or environmental impact initiatives is a plus.
• Fluent in English; additional regional languages are a bonus.