Business Development Associate

Element Materials Technology Ltd.; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Business Development Associate to drive growth and foster relationships with clients. This role involves engaging with customers, identifying service requirements, and ensuring satisfaction throughout the sales process. The ideal candidate will possess a strong background in sales and account management, coupled with a diploma in Mechanical Engineering or Metallurgy. Join a forward-thinking company that values diversity and offers a collaborative environment where your contributions can make a significant impact. If you're ready to take on challenges and thrive in a customer-focused role, this opportunity is perfect for you.

Qualifications

• 3+ years in Business Development, Sales, or Account Management.
• Diploma in Mechanical Engineering or Metallurgy required.

Responsibilities

• Establish and maintain relationships with key decision makers.
• Manage customer interactions and ensure satisfaction.
• Achieve sales goals by converting and penetrating accounts.

Skills

Business Development

Sales

Account Management

Mechanical Engineering

Metallurgy

Microsoft Word

Microsoft Excel

Communication Skills

Customer Relationship Management (CRM)

Problem Solving

Education

Diploma in Mechanical Engineering

Diploma in Metallurgy

Tools

CRM Software

Microsoft Applications

Job description

Overview

Element has an opportunity for a Business Development Associate. In this role you will be an inside seller responsible for establishing and maintaining strong relationships with a defined group of Element clients and prospects.

You will expand business with dormant and existing accounts, provide increased touch points for accounts, and be budget responsible for 200 growth and retention clients. It will be your responsibility to assure customer satisfaction through all stages of the sales process. In addition to client relations, this role will interact with the broader Element Sales Team, General Manager, and lab/technical personnel. The ideal candidate will be action-oriented, customer-focused, and have an entrepreneurial drive.

This position will be based in Dubai, UAE.

Responsibilities

• Establish and proactively maintain a strong professional relationship with key decision makers and influencers within assigned accounts.
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element.
• Identify opportunities early in the sales cycle to ensure maximum share of wallet for Element.
• Qualify opportunities with assistance of inbound team/specialists.
• Manage relationships and utilize technical support to assist in Sales.
• Follow up in a timely manner on quotations for the assigned customer base.
• Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added, and accurate call/visit logs are entered.
• Actively participate in regular pipeline reviews, ensuring all CRM records are up to date and critical success factors are identified for key opportunities.
• Achieve sales goals by converting and penetrating accounts.
• Build and maintain a working knowledge of Element's service offerings; participate in training/coaching opportunities.
• Ensure compliance with all Element policies including but not limited to terms and conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook.
• Ensure adherence to all applicable laws pertaining to safety, environment, and corporate governance.
• Candidates should be prepared to spend 70% of their time working directly with customers in the field, engaging in customer interactions and ensuring satisfaction.
• The candidate should be capable of developing new clients, reactivating dormant customers, and increasing business share from existing clients.

Skills / Qualifications

• Approximately 3 years of Business Development, Sales, or Account Management experience.
• Candidates should hold a diploma in Mechanical Engineering or Metallurgy.
• Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications.
• Ability to write routine reports and correspondence and speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions, and apply concepts of basic algebra and geometry.
• Ability to solve practical customer problems and interpret a variety of instructions, data, and details furnished in written, oral, diagram, or schedule form.
• A valid driver's license with an acceptable driving record under Element's policy.
• Experience in interpreting testing procedures and requirements desired.
• Proficiency in Microsoft Applications (Word, Excel).
• Availability, flexibility, and maturity to represent the company at a broad range of events/projects in the community with customers and within the company.
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities.
• Well-developed oral and written communication skills to meet a variety of communication needs.
• Good interpersonal skills that foster open upward and downward communication built on mutual respect.
• Ability to interface with clients, win new work, and determine their requirements; helps develop proposals including cost estimates, work plan, and terms and conditions.
• Some overnight travel may be required.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the world's most trusted testing partner.

All suitably qualified