Business Continuity & Business Excellence Specialist

edari; Dubai; On-site; AED 279,000 - 446,000; Full time

Job summary

edari is seeking a Business Continuity & Business Excellence Specialist to support the management and continuous improvement of the BCMS while contributing to Quality Management, Governance and Customer Experience initiatives for our client, a leading organization in the region.

The role is a 6-month contract renewable, within the Business Excellence & BCM Department, reporting to the Vice President – Business Excellence & BCM.

Qualifications

• Bachelor's degree in Business Administration, Risk Management, Quality, Engineering or a related field.
• Experience in Business Continuity, Business Excellence, Quality, Risk, Governance or Audit.
• Working knowledge of ISO 22301; knowledge of ISO 9001 would be an advantage.
• Experience coordinating activities and improvement actions across multiple departments and stakeholders.
• Strong analytical, problem-solving and critical-thinking skills.
• Excellent planning, organisational, coordination and stakeholder management capabilities.
• Strong proficiency in Microsoft Excel, PowerPoint, Word and SharePoint.
• ISO 22301 or related BCM certification would be an advantage.

Responsibilities

• Support the management, maintenance and continuous improvement of the BCMS in alignment with ISO 22301.
• Coordinate annual Business Impact Analysis (BIA) and Business Continuity Plan (BCP) reviews across departments.
• Maintain BCM documentation, registers, action trackers and supporting evidence.
• Coordinate BCM exercises, awareness sessions, training and management review activities.
• Monitor BCM audit findings, corrective and preventive actions (CAPAs) and improvement actions through to closure.
• Support BCM Champions and stakeholders in fulfilling their business continuity responsibilities.
• Support the implementation and continuous improvement of the Quality Management System (QMS) and related ISO requirements.
• Assist with internal audits, management reviews, corrective actions and departmental follow-ups.
• Support the review and maintenance of policies, procedures, process maps and controlled documents.
• Work closely with departments to identify and implement process and service improvements.
• Support Customer Experience initiatives by tracking action plans and coordinating follow-ups.

Skills

Analytical thinking

Stakeholder management

Planning and coordination

Problem solving

Results oriented

Education

Bachelor's degree in Business Administration, Risk Management, Quality, Engineering or a related field

Tools

Microsoft Excel

PowerPoint

Word

SharePoint

Job description

We are looking to hire a Business Continuity & Business Excellence Specialist who will be responsible for supporting the management and continuous improvement of the Business Continuity Management System (BCMS), while contributing to Business Excellence, Quality Management, Governance and Customer Experience initiatives for our client, a leading organization in the region.

This position is a contract role with an initial duration of 6 months and is renewable.

The role sits within the Business Excellence & BCM Department and reports directly to the Vice President – Business Excellence & BCM.

We are looking for a passionate Business Continuity & Business Excellence Specialist with a strong interest in organizational resilience, operational excellence and continuous improvement.

You should also have experience in business continuity activities, audit coordination, documentation management and stakeholder engagement, along with working knowledge of ISO 22301 and familiarity with quality management frameworks.

Key responsibilities:

• Support the management, maintenance and continuous improvement of the Business Continuity Management System (BCMS) in alignment with ISO 22301.
• Coordinate annual Business Impact Analysis (BIA) and Business Continuity Plan (BCP) reviews across departments.
• Maintain BCM documentation, registers, action trackers and supporting evidence.
• Coordinate BCM exercises, awareness sessions, training and management review activities.
• Monitor BCM audit findings, corrective and preventive actions (CAPAs) and improvement actions through to closure.
• Support BCM Champions and relevant stakeholders in fulfilling their business continuity responsibilities.
• Support the implementation and continuous improvement of the Quality Management System (QMS) and related ISO requirements.
• Assist with internal audits, management reviews, corrective actions and departmental follow-ups.
• Support the review and maintenance of policies, procedures, process maps and controlled documents.
• Work closely with departments to identify and implement process and service improvements.
• Support Customer Experience initiatives by tracking action plans, monitoring progress and coordinating follow-ups with relevant departments.
• Assist with customer feedback activities, including contacting customers at critical touchpoints and preparing customer guidance handbooks based on approved processes and customer journeys.
• Prepare management reports, presentations and status updates across Business Excellence and BCM initiatives.
• Bachelor's degree in Business Administration, Risk Management, Quality, Engineering or a related field.
• Relevant experience in Business Continuity, Business Excellence, Quality, Risk, Governance or Audit.
• Working knowledge of ISO 22301; knowledge of ISO 9001 would be an advantage.
• Experience coordinating activities and improvement actions across multiple departments and stakeholders.
• Experience in audit coordination, corrective action tracking, documentation and evidence management.
• Strong analytical, problem-solving and critical-thinking skills.
• Excellent planning, organisational, coordination and stakeholder management capabilities.
• Strong proficiency in Microsoft Excel, PowerPoint, Word and SharePoint.
• Ability to manage competing priorities independently and drive actions through to completion.
• Proactive, collaborative and results-oriented approach.
• ISO 22301 or related BCM certification would be an advantage.

Availability:

Preference will be given to candidates available immediately or within a maximum of 30 days after accepting the offer.

We are looking for a candidate who will be able to work in United Arab Emirates.