Business Consultant Manager

ODS2; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a skilled Business Consultant Manager to transform customer needs into actionable opportunities. In this pivotal role, you will drive SLA operations, manage governance meetings, and ensure the delivery of performance reports. Your expertise in business consulting, coupled with strong analytical and communication skills, will be key in assessing new business requirements and enhancing client satisfaction. This is an exciting opportunity to make a significant impact in a dynamic environment where your contributions will be valued. Join a team that prioritizes continuous improvement and client success, and take your career to the next level.

Qualifications

• Proven experience as a business consultant or equivalent role.
• Knowledge of IT, Marketing, HR, and other business matters.

Responsibilities

• Drive SLA operations and manage contractual agreements.
• Organize and execute business projects based on client requirements.

Skills

Business Consulting

Communication Skills

Analytical Skills

Problem-solving

Education

Bachelor's Degree in Business or related field

Tools

MS Office

CRM Software

ERP Software

Job description

JOB DESCRIPTION

We are looking for a highly skilled Business Consultant Manager, who is able to translate customer requirements into opportunities and also keep track of SLA contractual agreements.

Key tasks

1. Driving SLA Operations focused on contractual agreements and as per agreed SLA.
2. Continual improvement of the reporting & ratification process.
3. Management/Leadership team manages to run the weekly and monthly governance meetings with our customer.
4. Drive to achieve points on all agreed KPI targets.
5. Providing feedback to ‘ODS2 Service Level Owners’ and Management about the performance of Service Levels.
6. Highlighting poor trending KPIs to ODS2 Management.
7. Ensure to deliver 100% on Monthly SLA Report.
8. Business Consulting and Consulting skills.
9. Assess new business requirements and convert them into opportunities.

Other important tasks

1. Organizing and executing assigned business projects on behalf of clients according to client’s requirements.
2. Meeting with assigned clients when needed and performing an initial assessment of a problematic situation.

Requirements

1. Proven experience as business consultant or equivalent.
2. Knowledge of diverse business matters such as IT, Marketing, HR etc.
3. Proficiency in MS Office.
4. Familiarity with a wide selection of business management software (CRM, ERP etc.) and databases.
5. Outstanding communication and interpersonal skills.
6. Analytical mind with excellent data collection and analysis skills.
7. Aptitude in creative problem-solving.