Business Application Consultant

Ghobash Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Business Process Analyst to enhance operations through Microsoft Dynamics CRM. This role involves defining business requirements, conducting discovery sessions, and executing process improvements. You will collaborate with cross-functional teams to align enhancements with business objectives. The ideal candidate will have a strong background in CRM functionalities and excellent communication skills. If you are hands-on, self-motivated, and eager to drive efficiency in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years of experience as a business process analyst.
• 2-3 years on MS CRM with end-to-end project implementation.

Responsibilities

• Provide support on Microsoft Dynamics CRM and train end users.
• Conduct discovery sessions and process mapping for improvements.

Skills

Business Requirement Documentation

CRM Functional Knowledge

Solution Design

CRM Plugin Development

Process Improvement

Communication Skills

Technical Capability

Hands-on Approach

Education

Bachelor's Degree in Information or related field

Tools

Microsoft Dynamics CRM

Job description

• To provide day to day support on Microsoft Dynamics CRM and other Applications and training end users.
• Define business requirements.
• Conduct discovery sessions with different department members to understand the business workflow and dynamics within the different departments.
• Conducting process mapping and analysis to understand current processes and identify opportunities for improvement.
• Developing and implementing process improvements such as streamlining steps, automating processes, or introducing new tools or technologies.
• Collaborating with cross-functional teams to ensure that process improvements are aligned with overall business objectives.
• Executing MS CRM configuration workflows and reports.

Qualifications:

Bachelor's Degree in Information or any related field.

Additional Information:

Skills & Professional Requirements:

• Ability to understand and draft business requirement documents and map the business processes in CRM.
• Good functional knowledge in all standard business processes including CRM order to cash, procure to pay, etc.
• Should be able to design new solutions and workflows.
• Technical capability to create plugins and integrate CRM with other systems is preferred.
• Experience in implementing CRM in diverse industries like trading, manufacturing, real estate, and service industry is preferred.
• Is hands-on, self-motivated, and energetic with a clear sense of urgency and direction.
• Should have excellent communication skills and experience in coordinating with end users.
• Ability to learn and develop skills in different technologies.
• Minimum 5 years of experience as a business process analyst, 2-3 years on MS CRM with at least 2 years end-to-end project implementation experience on MS CRM.

Remote Work:

No

Employment Type:

Full-time