Business Analyst/System Analyst

Platinumlist; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading online event guide and ticketing platform based in Dubai is looking for an experienced Business Analyst. This role involves analyzing and documenting business processes, facilitating communication among various teams, and creating technical documentation. Candidates should have over three years of experience, ideally in IT or digital product environments, along with strong analytical skills and familiarity with tools like Jira and Power BI. The position offers opportunities for professional growth and making a significant impact on user experience.

Benefits

Professional growth opportunities

Impactful role in user experience

Innovative work environment

Qualifications

• 3+ years as a Business/System Analyst in IT or digital product teams.
• Experience in B2C/B2B E-com, Ticketing, Travel markets.
• Excellent analytical and critical thinking skills.

Responsibilities

• Analyze and document business processes for the Product team.
• Gather and interpret complex business requirements.
• Prepare technical documentation like user stories and process diagrams.

Skills

Analytical skills

Critical thinking

Process modeling

Task trackers (Jira, Trello)

Business intelligence tools (Power BI, Tableau)

SQL

English proficiency (B2 or higher)

Russian proficiency (B2 or higher)

Tools

Jira

Trello

Power BI

Tableau

Camunda

BPMN

Job description

About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

Your Role: We are seeking an experienced Business Analyst to join our dynamic Product team at Platinumlist, bridging the gap between business, finance, and product teams. The ideal candidate will streamline complex business processes, transforming them into clear, understandable tasks, and producing comprehensive documentation.

Key Responsibilities:

• Analyze and document business processes, translating business needs into clear functional requirements for the Product team
• Collaborate closely with B2B and B2C segments (we have different directions for vacancies: B2C & B2B).
• Gather and interpret complex business requirements from stakeholders and convert them into detailed product system specifications and actionable development tasks
• Prepare clear technical documentation, including user stories, process diagrams, and user scenarios
• Facilitate effective communication between business stakeholders, financial teams, and product/development teams.
  
  

Requirements

• Proven experience (3+ years) as a Business/System Analyst in IT or digital product teams, preferably B2C/B2B E-com, Ticketing, Travel;
• Excellent analytical and critical thinking skills
• Proficient with process modeling tools
• Familiarity with task trackers (Jira, Trello), business intelligence (BI) tools (Power BI, Tableau), and business-process modeling systems (Camunda, BPMN)
• Experience with both B2B and B2C products is a plus
• English and Russian proficiency level: B2 or higher
• Solid knowledge of SQL will be an advantage
  
  

Benefits

Why Join Us:

• Be part of an innovative ticketing platform impacting both B2B and B2C markets
• Engage directly in shaping and improving user experience and business processes
• Enjoy significant professional growth opportunities, including potential advancement into product management or leadership roles