Business Analyst (Newgen)

Raqmiyat; Abu Dhabi; On-site; AED 279,000 - 390,600; Full time

Job summary

A leading IT solutions firm in Abu Dhabi is seeking a skilled Business Analyst to support operational transformation initiatives in the banking sector. This role involves hands-on experience with Newgen platforms, focusing on workflow automation and process optimization. The ideal candidate will have robust experience in banking, requirements gathering, and solution delivery. This position offers an opportunity to collaborate on key banking processes like Trade Finance and Customer Onboarding, ensuring smooth implementation and user adoption.

Qualifications

• 8+ years of experience as a Business Analyst.
• 5+ years of hands-on experience with Newgen platform implementations.
• Strong domain expertise in Banking and Financial Services.

Responsibilities

• Gather, analyze, and document functional requirements for Newgen solutions.
• Analyze business processes to identify gaps and recommend optimizations.
• Facilitate requirement-gathering sessions for banking processes.

Skills

Business process analysis

Requirements gathering

Workflow automation

Document management

Stakeholder management

Communication

Analytical skills

Education

Bachelor’s or Master’s degree in Computer Science or related

Tools

Newgen BPM platforms

JIRA

Job description

Abu Dhabi, United Arab Emirates | Posted on 02/13/2026

Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.

Job Description

We are seeking a skilled Business Analyst withhands-on experience in Newgen platforms to support operationaltransformation initiatives within the banking sector. The role focuses onworkflow automation, process optimization, document management, and low-codeapplication development. The ideal candidate will bring strong domain knowledgein Banking and Financial Services, along with proven experience in requirementsgathering, business process analysis, and solution delivery using Newgen BPMplatforms such as iBPS, OmniDocs, BAM, O2MS, or similar modules.

This role requires close collaboration with businessstakeholders, product owners, solution architects, and development teams todeliver automation and operational efficiency across key banking areas,including Trade Finance, Credit Approval and Lending, Loan Origination,Customer Onboarding, and Account Opening and Maintenance.

Key Responsibilities

• Workclosely with business stakeholders, SMEs, and technical teams to gather,analyze, and document functional and non-functional requirements forNewgen-based solutions.
  
• Analyzeexisting business processes and workflows to identify gaps andinefficiencies, and recommend optimized process designs to improveoperational efficiency and productivity.
  
• Facilitateworkshops, brainstorming, and requirement-gathering sessions to map keybanking processes including Trade Finance, Lending, Corporate Banking,Customer Onboarding, and Account Maintenance.
  
• Translatebusiness needs into clear functional specifications, user stories, processflows, and use cases; develop and maintain documentation such as BRD, FRS,gap analysis, and impact assessments.
  
• Defineand document integration requirements between Newgen platforms andinternal/external systems, including core banking systems, middleware,customer-facing channels, and third-party or regulatory systems.
  
• Assessand support management of operational and financial risks, ensuringsolutions comply with bank policies, standard operating procedures, andregulatory requirements.
  
• Collaboratewith Newgen implementation teams to design and configure workflows, forms,business rules, and system integrations.
  
• SupportUser Acceptance Testing (UAT), ensuring solutions meet businessexpectations and regulatory standards.
  
• Supportdeployment, go-live, and post-implementation phases to ensure smoothtransition and user adoption.
  
• Actas a subject matter expert in BPM, workflow automation, and bankingoperations.
  
• Serveas the primary liaison between business users and technical teams toensure clear communication and timely delivery.
  

Requirements

Required Skills & Qualifications

• Bachelor’sor Master’s degree in Computer Science, Information Systems, or a relateddiscipline.
  
• 8+years of experience as a Business Analyst, including 5+ years of hands-onexperience delivering Newgen platform implementations (iBPS, OmniDocs,BAM, O2MS, or similar).
  
• Strongdomain expertise in Banking and Financial Services, with experience acrossLending, Trade Finance, Payments, and Customer Onboarding.
  
• Demonstratedexperience in requirements elicitation, process re-engineering, workflowdesign, and functional documentation.
  
• Hands-onexposure to BPM platforms, system integrations, and digital processautomation initiatives.
  
• Workingknowledge of project management methodologies and tools such as JIRA orequivalent.
  
• Excellentcommunication, analytical, and stakeholder management skills.
  
• Fluentin English.
  

Preferred Skills

• Experiencein digital transformation and automation initiatives in Banking andFinancial Services (BFSI).
  
• Certificationssuch as CBAP or Agile certifications are a plus.