Business Analyst - Digital Enablement

Aldar Education LLC; Abu Dhabi; On-site; AED 167,000 - 234,000; Full time

Job summary

Aldar Education is seeking a Business Analyst for an immediate start in Abu Dhabi, UAE, supporting its network of owned and operated schools. The role serves as a key connection between schools and the Digital and Technology team, helping improve digital adoption, user engagement and the effectiveness of digital platforms across the school network.

The Business Analyst will engage with teachers, school leaders and support teams to understand operational needs, gather feedback and identify

Qualifications

• Relevant professional experience working with schools, education environments or digital platforms.
• 3-5 years experience in education support, digital enablement, customer success or stakeholder engagement roles.
• Experience working directly with teachers, school leaders or education teams is preferred.

Responsibilities

• Engage regularly with teachers, school leaders and support staff to identify needs, challenges and opportunities related to digital tools.
• Gather, analyse and prioritise school feedback to support digital improvements.
• Translate user needs and operational insights into clear, actionable inputs for product enhancements and digital roadmaps.
• Represent school requirements during digital planning and promote the digital strategy within schools.
• Help ensure digital solutions remain practical, user-centered and aligned with school environments.
• Build trusted relationships across diverse education teams and stakeholder groups.

Skills

Excellent English

Stakeholder management

Relationship building

Communication skills

Organizational skills

Attention to detail

Multitasking

Collaboration

Job description

Business Analyst - Digital Enablement Job Snapshot

Role: Business Analyst Location: Abu Dhabi, UAE Industry: Education Management Function: Business Analysis-Research Experience: 3-5 years Job Type: Full Time Position Overview

Aldar Education is seeking a Business Analyst for an immediate start in Abu Dhabi, UAE, supporting its network of owned and operated schools. The role serves as a key connection between schools and the Digital and Technology team, helping improve digital adoption, user engagement and the effectiveness of digital platforms across the school network. The Business Analyst will engage with teachers, school leaders and support teams to understand operational needs, gather feedback and identify digital challenges. These insights will be translated into actionable improvements, product priorities and roadmap inputs while the role also supports training, change management and ongoing digital enablement.

Job Details

Country: UAE City: Abu Dhabi Industry: Education Management Function: Business Analysis-Research Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Digital Enablement and School Engagement

• Engage regularly with teachers, school leaders and support staff to identify needs, challenges and opportunities related to digital tools.
• Gather, analyse and prioritise school feedback to support digital improvements.
• Translate user needs and operational insights into clear, actionable inputs for product enhancements and digital roadmaps.
• Represent school requirements during digital planning and promote the digital strategy within schools.
• Help ensure digital solutions remain practical, user-centered and aligned with school environments.
• Build trusted relationships across diverse education teams and stakeholder groups.

Digital Adoption and Training

A central part of the position is helping schools gain greater value from available digital platforms. The Business Analyst will support onboarding, training and ongoing enablement while identifying areas where adoption or digital maturity can be strengthened.

• Support onboarding and training for digital platforms used across the school network.
• Develop communication materials, guidance and best practices for digital initiatives.
• Monitor digital platform usage, adoption and maturity across schools.
• Identify adoption gaps and opportunities for improvement.
• Support users as digital tools and processes are introduced or enhanced.
• Tailor communication and presentations to different audiences across the organization.

Change Management

The role supports structured change management while remaining responsive to the different requirements of individual schools. Responsibilities include readiness assessments, stakeholder engagement and continuous improvement activities associated with digital initiatives. The Business Analyst will help communicate changes clearly, encourage engagement and maintain appropriate follow-up throughout implementation and adoption.

Qualifications and Experience

• Relevant professional experience working with schools, education environments or digital platforms.
• 3-5 years experience in education support, digital enablement, customer success or stakeholder engagement roles.
• Experience working directly with teachers, school leaders or education teams is preferred.
• Experience in training, support or change enablement is an advantage.

Knowledge and Skills

• Excellent written and spoken English.
• Strong presentation and stakeholder management capabilities.
• Ability to collaborate effectively with educators, digital teams and leadership stakeholders.
• Strong relationship-building skills across diverse school environments.
• Ability to translate user requirements and feedback into practical, actionable insights.
• Experience supporting training, adoption and organizational change.
• Strong communication skills adaptable to different audiences.
• High attention to detail with diligent follow-up and timely execution.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong organizational and planning skills.
• Cultural sensitivity when working with diverse school communities.
• Empathy for user requirements and a user-centered approach.
• Ability to consider long-term digital maturity while supporting day-to-day adoption requirements.

Professional Development and Safeguarding

Aldar Education places emphasis on professional development, coaching and training. Successful candidates have access to a broad professional network and opportunities to contribute to the training of others while continuing their own development. The employer states that an attractive remuneration package including a range of benefits is offered. Aldar Education is also committed to a diverse and inclusive working environment and encourages UAE Nationals to apply as part of its national development strategy. Aldar Education is committed to safeguarding and promoting the welfare of children and young people. Offers of appointment are subject to satisfactory references and police clearance.

About the Company

Established in 2007, Aldar Education has grown from 250 students to a network of more than 25 owned and managed schools and academies in the UAE. The group serves more than 38,000 students with approximately 5,000 educators representing over 100 nationalities and provides educational pathways from nursery through K12.