Business Analyst

Professional.me; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in the UAE is looking for a Business Analyst (Techno-Functional) to optimize their Microsoft Dynamics 365 ERP system. This role is pivotal in bridging business and technical teams, ensuring effective implementation and ongoing support. The ideal candidate will leverage their 3-5 years of experience in ERP environments to streamline operations and contribute to compliance and digital transformation initiatives.

Qualifications

• 3-5 years of experience as a Business Analyst or Techno-Functional Consultant with D365.
• In-depth understanding of business processes including Procurement and Finance.
• Experience with ERP implementation and user acceptance testing.

Responsibilities

• Gather and document business requirements across multiple functions.
• Lead data migration activities and ensure data integrity.
• Provide post-go-live support and troubleshoot functional issues.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder management

Education

Bachelor’s degree in business administration, Information Systems, Finance, or Computer Science

Tools

Microsoft Dynamics 365

Power BI

Power Platform

SQL

Job description

Location: On-site – Dubai, UAE

Employment Type: Full-time

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About the client:

We are sourcing on behalf of a well-established business group headquartered in the UAE, with a strong track record in various sectors including construction supplies. What started as a modest trading operation has evolved into a major enterprise with a global reach and significant annual revenues. This is a great opportunity to join a dynamic company that values innovation, growth, and long-term success across diverse industries.

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About the Role

The Business Analyst (Techno-Functional) position is a mid-to-senior level role focused on supporting the end-to-end implementation and ongoing optimization of Microsoft Dynamics 365 Finance and Operations (D365 F&O) ERP across multiple business entities. This role serves as a critical bridge between business stakeholders and technical teams, ensuring that business requirements are meticulously captured, translated, and delivered through the D365 platform. The position has a direct impact on the efficiency, compliance, and scalability of core business processes, contributing to the overall success of the ERP transformation initiative.

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Key Responsibilities

• Collaborate extensively with business stakeholders across Procurement, Inventory, Sales, General Ledger (GL), Accounts Receivable (AR), and Accounts Payable (AP) to gather, analyze, and document detailed business requirements.
• Translate complex business needs into clear, actionable functional specifications and work closely with technical teams to design and implement effective D365 solutions.
• Participate actively in system configuration, customization, and parameterization of D365 modules to align with business objectives and industry best practices.
• Lead and support data migration activities, ensuring data integrity, mapping, cleansing, and validation throughout the migration process.
• Coordinate and execute comprehensive system and user acceptance testing (UAT), including the development of test cases, scripts, and defect tracking.
• Develop, update, and deliver user training materials and conduct hands-on training sessions to ensure smooth adoption and optimal use of D365 functionalities.
• Provide first-line post-go-live support to end-users, troubleshooting functional issues, resolving incidents, and escalating technical problems as necessary.
• Monitor system performance, proactively identify areas for improvement, and recommend enhancements to maximize system efficiency and user satisfaction.
• Maintain thorough documentation of business processes, system configurations, workflows, and change logs to support ongoing governance and compliance.
• Liaise with Microsoft support, external implementation partners, and internal IT teams to coordinate issue resolution, system upgrades, and patch management.
• Ensure all ERP processes comply with local regulatory requirements, including UAE VAT and other statutory obligations.
• Support the integration of D365 with other business applications and platforms, leveraging Power Platform, Power BI, and SQL as needed.
• Contribute to continuous improvement initiatives by analyzing business process gaps and proposing innovative solutions.

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Required Experience & Skills

• Minimum of 3–5 years of hands-on experience as a Business Analyst or Techno-Functional Consultant with Microsoft Dynamics 365 Finance and Operations (F&O) or Business Central, including at least one full-cycle ERP implementation.
• In-depth understanding of business processes in Procurement, Inventory Management, Sales, Finance (GL, AR, AP), and their mapping within D365 modules.
• Demonstrated expertise in D365 configuration, workflow automation, security roles, and reporting tools such as Management Reporter and Power BI.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical specifications and functional designs.
• Proficiency in data migration methodologies, data mapping, cleansing, and validation within ERP environments.
• Experience with user acceptance testing (UAT), including test planning, execution, and defect management.
• Excellent communication, documentation, and stakeholder management skills, with the ability to facilitate workshops, present solutions, and manage expectations across diverse user groups.
• Familiarity with Power Platform (Power Apps, Power Automate), Power BI, and SQL for reporting, integration, and automation purposes.
• Knowledge of local compliance requirements, including UAE VAT regulations and statutory reporting.
• Experience working in trading, logistics, or manufacturing sectors is highly advantageous.
• Ability to work independently, manage multiple priorities, and deliver results within tight deadlines in a dynamic project environment.

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Qualifications

• Bachelor’s degree in business administration, Information Systems, Finance, Computer Science, or a related field.
• Strong understanding of Dynamics 365 Finance and Operations.
• Experience in Power Platform, SQL, or project management (e.g., PMP, PRINCE2) are considered an asset.
• Proven track record of successful ERP implementations and post-go-live support.

This role offers the opportunity to play a pivotal part in a major ERP transformation, working with leading-edge Microsoft technologies and industry best practices. The Business Analyst will directly influence business process optimization, compliance, and digital transformation across multiple business units, providing significant scope for professional growth and impact within the organization.

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By applying to this position, you are granting us permission to keep your CV on file for consideration for this and future opportunities.