Business Analyst

Ghassan Aboud Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive conglomerate in Dubai is seeking a Business Analyst to enhance the sales operations of its dealership. Responsibilities include analyzing sales data, forecasting market trends, and optimizing sales processes to maximize revenue and efficiency. Ideal candidates should have 3–5 years of experience in similar roles within the automotive industry and proficiency in data analysis tools. The position offers competitive compensation and opportunities for career growth.

Qualifications

• 3–5 years of experience in Business Analyst roles within automotive sectors.
• Strong knowledge of sales performance metrics and forecasting.
• Excellent presentation and communication skills.

Responsibilities

• Monitor sales performance against targets and identify trends.
• Prepare sales forecasts and conduct market analysis.
• Analyze CRM data for lead management improvements.

Skills

Sales Performance Analysis

Data Visualization tools

CRM platforms

Advanced MS Excel

Analytical Thinking

Tools

Power BI

Salesforce

Tableau

Job description

Founded in 1994, Ghassan Aboud Group has grown to become one of the largest conglomerates in the Middle East region, with a global business footprint spanning multiple industries and countries and a focus on ‘building a better future together.

Our diversified portfolio includes sectors such as Automotive, Retail, Healthcare, Hospitality, and Logistics. We are currently seeking a Business Analyst to join our Automotive Dealership division in Dubai.

Job Purpose:

To analyse and improve the performance of the automotive dealership’s sales operations by providing data-driven insights, forecasting trends, and supporting decision-making to maximize revenue, efficiency, and customer satisfaction.

Key Responsibilities:

Sales Performance Analysis

• Monitor daily, weekly, and monthly sales performance against targets (new and used vehicles).
• Identify sales trends across models, branches, and customer segments.
• Track conversion rates, enquiry sources, and lead aging to optimize the sales funnel.

Forecasting & Market Insights

• Prepare sales forecasts and demand planning based on historical trends and market intelligence.
• Conduct competitor benchmarking and market analysis to support pricing and promotional strategies.

CRM & Lead Management

• Analyze CRM data for lead response times, follow-up quality, and pipeline movement.
• Recommend improvements to lead management processes and digital campaign effectiveness.

Inventory & Vehicle Allocation Analysis

• Evaluate stock levels by model, color, and location to optimize inventory turnover.
• Support the allocation and transfer strategy between branches based on demand.

Sales Process Optimization

• Map and assess the end-to-end vehicle sales process to identify bottlenecks or inefficiencies.
• Work with the sales team to streamline documentation, approvals, and customer touchpoints.

Reporting & Dashboards

• Develop and maintain dynamic dashboards for Sales Managers and leadership.
• Provide daily, weekly, and monthly performance reports with actionable insights.

Customer Behavior & Retention

• Analyze repeat purchase behavior, trade-in trends, and customer segmentation.
• Support loyalty programs and retention initiatives with behavioral data.

Collaboration & Support

• Collaborate with Sales, Finance, Marketing, and IT teams to align operational goals with business analytics.
• Support decision-making for new dealership openings, network expansion, and new model introductions.

Required Qualification and Experience

3–5 years of experience in a Business Analyst, Sales Analyst, or Commercial Analyst role within:

• Automotive dealerships or authorized distributors
• Automotive OEMs (supporting dealer network sales)

Technical Skills:

Strong knowledge of:

• MS Excel (advanced) – formulas, pivot tables, dashboards
• Data visualization tools – Power BI, Tableau, or equivalent
• CRM platforms – Salesforce, AutoMate, CDK, or similar tools
• DMS (Dealer Management Systems) – AutoLine, Kerridge, SAP DMS, or similar

Other Competencies:

Solid understanding of:

• Automotive sales metrics (e.g., lead-to-sale conversion, retail throughput, stock aging)
• Demand forecasting, stock allocation, pricing and promotion analysis
• Customer segmentation and loyalty behavior
• Strong analytical thinking and business acumen
• Excellent presentation and stakeholder communication skills
• Ability to work cross-functionally with sales, marketing, IT, and operations teams

Applicants are requested to share their most recent resume

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary.