BU - Head - Logistics - Dubai

Job Title / Designation: BU Head Integrated Logistics

Reporting to: Chief Business Operations

Department / Business Unit: Operations Integrated Logistics

Location: Dubai, United Arab Emirates

Position Overview:

The position is responsible for supporting the CBO with the daily functioning of the Integrated Logistics department. Overseeing and managing teams within each department to ensure organizational success, operational efficiency, and effectiveness. The role provides a link between the senior management and front liners.

Key Responsibility Areas:

1. Delivery Associate Management: Ensuring deployment of delivery associates and tracking manpower requirements within the stipulated time frame in coordination with the various departmental needs with constant communication with City Managers. Be responsible for building, maintaining, and motivating teams; ensuring the team collaborates to focus on what is most important. Proactively manage dependencies and risks to overcome obstacles to delivery.
2. Relationship Management:
   • Client Management: Establishing and maintaining credible professional relationships with clients regularly to assess and check their satisfaction level.
   • Vendor Management: Cultivating and maintaining relationships with vendors by communicating with them on a regular basis and meeting them once a month for addressing issues pertaining to delivery associates' performance. Drive renewals and identify opportunities for growth (via upsells and cross-sells) within the customer base.
3. Team Management: Conducting regular meetings with direct executive subordinates to discuss issues, concerns, and updates. Collaborating with the operations team to ensure seamless business execution, reinforcing positive morale, and upholding company values. Guiding, motivating, effectively handling, and resolving the grievances of the employees through proper counseling sessions.
4. Service Delivery/Excellence: Ensuring that the delivery service operates within the confines of local law and any infringements are reported to the Chief Operating Officer. Ensuring that the delivery services comply with the agreed standards defined by the company covering quality, health, and safety of people. Working closely with management to ensure all operational and compliance functions within the firm are being properly executed.
5. Performance Management (people): Identifying and nurturing managers, supervisors, team leaders, and Delivery Associates for succession planning and future growth. Devising appropriate succession and growth plans for employees in association with the HR Department.
6. Performance/Quality Check (process): Anticipating and tracking operational and tactical risks and providing strategic solutions to the Head of Operations. Overseeing operational systems and processes while looking for opportunities for improvement and revision.

Job Requirements / Desired Skills Set:

1. Bachelor's Degree/Diploma in any discipline.
2. Minimum 6-7 years of experience in a similar role of managing and responsibly handling the entire operations, preferably in the logistics/courier or last mile delivery industry.
3. Strong understanding of industry practices and company processes and standards in all areas.
4. Computer literate with excellent working knowledge of MS Office suite.
5. Excellent ability to delegate responsibilities.
6. Excellent leadership and supervisory skills together with strong interpersonal skills.
7. Proficiency in English, Hindi, and Urdu.
8. Good motivational and negotiation skills.
9. Good knowledge about the routes and areas in UAE.