Broker Sales Team Leader

DIFC; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Team Senior to lead their Broker Sales Team. This role involves driving sales culture, ensuring team performance, and maintaining high levels of Broker satisfaction. You will implement new methodologies and improve processes to enhance sales delivery. The ideal candidate will have a strong background in people management, proven sales experience, and excellent communication skills. Join a forward-thinking company that values innovation and customer-centric solutions, and make a significant impact in the health services sector.

Qualifications

• Experience in people management and development.
• Proven track record in delivering sales targets.

Responsibilities

• Drive a sales culture within a target-based team.
• Assist in recruitment and training of team members.

Skills

Excellent oral and written communication skills

Leadership skills

Sound analytical skills

Customer-focused

Proficient in office IT skills

Tools

Spreadsheets

Word processing software

Job description

Cigna is a leading global health services provider dedicated to helping people improve their health, wellbeing, and sense of security.

Cigna International's Global Individual Health (GIH) business is a leader in providing international health insurance to expatriates and other globally mobile individuals. With our continuing global expansion, an excellent opportunity has arisen within Broker Sales for a Team Senior.

Reporting directly to the Global Broker Sales Team Manager, you will assist in leading the Broker Sales Team (circa 10 FTE). The team is responsible for maintaining Cigna's focus on Multi Channel (Broker) Sales and driving Customer Centricity, as well as overall efficiency across the various business functions.

The post holder will be responsible for driving and monitoring all aspects of sales delivery from the team, being accountable for overall quality, quantity, and timeliness of work outputs and levels of Broker satisfaction. Key to the role will be the implementation of new methodologies and helping to drive processes and system improvements and sales reporting in order to drive sales while ensuring the delivery of industry-leading sales and relationship management.

This role will involve deputizing for the Broker Sales Team Manager and being the key point of contact for the Broker Sales team in their absence. It is expected that the role will also provide a key point of contact for the on-site Broker Support Team if required.

Main Duties / Responsibilities

• To drive a Sales culture within a target-based team and assist in the delivery of business Sales targets.
• To ensure call metrics such as outbound calls and outbound call campaigns are delivered in accordance with business requirements.
• To assist in recruitment of team members to maintain a full complement of resources at budgeted levels.
• To assist in training and development in line with agreed objectives.
• Assist in staff 121s under the performance review process.
• Engage, motivate, and inspire individuals by creating a coaching environment to bring lesser achievers closer to the standards of the best performers.
• To motivate and monitor the output of individuals and the team collectively to achieve agreed work output targets covering productivity, quality, and Broker satisfaction.
• To develop effective relationships and communications with internal and external customers to ensure a seamless delivery of service and support the Broker regional sales teams to deliver sales targets. Actively encourage all team members to do likewise.
• To provide meaningful, accurate reporting and update information in line with formats and timescales agreed with the Broker Sales Team Manager.
• To anticipate potential sales problems and escalate accordingly, ensuring remedial action is taken before these become visible to/affect Brokers and customers directly.
• To carry out other adhoc tasks as required to meet business needs.

Experience

• People management and development experience.
• Proven track record of delivering sales targets within the Broker Sales Team.
• Proven track record of meeting customer needs within a fast-paced service industry.
• Practical experience within the insurance industry.
• Experience in documenting and continuously improving processes and procedures.
• Experience of monitoring and measuring workload.
• Define and deliver initiatives and projects that deliver sales performance, financial efficiency, or customer centricity enhancements.

Skills

• Excellent oral and written communication skills.
• Leadership skills to motivate and develop others.
• Sound analytical skills and ability to focus on detail.
• Customer-focused and action-oriented.
• Ability to identify and manage potential problems.
• Proficient in the use of spreadsheets, word processing, and associated office IT skills.
• Self-motivated with confidence to use own initiative and to innovate.

Competencies

• Business Acumen.
• Conflict Management.
• Creativity.
• Assessing talent.
• Motivating others.
• Managing & measuring work.

The shift pattern for this role will be between 8am and 8pm, so full flexibility on hours from Monday to Friday will be required.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email for support. Do not email for an update on your application or to provide your resume as you will not receive a response.