Brand Host

Al Ghurair; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Al Ghurair is seeking a showroom receptionist to deliver a premium customer experience. You will welcome visitors, manage CRM data, handle inquiries, and support showroom events in a luxury automotive environment.

The role requires 1–3 years in reception or hospitality, with fluency in English and preferably Arabic. A professional, presentable image and strong teamwork are essential.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Hospitality, Customer Service, or related field.
• 1–3 years of experience in reception, front desk, hospitality, luxury retail, automotive, or customer service roles.
• Experience in premium automotive dealerships is an advantage.

Responsibilities

• Welcome showroom visitors professionally and courteously.
• Register customer information in CRM and manage appointments.
• Answer calls and direct inquiries; manage showroom email.
• Maintain showroom cleanliness and luxury brand standards.
• Act as brand ambassador for EXEED and support events.

Skills

Communication skills

Interpersonal skills

Organization

Multitasking

Customer service

Education

Diploma or Bachelor's Degree in Business Administration, Hospitality, Customer Service, or related field

Tools

CRM systems

MS Office Suite

Job description

Job Description

Key Responsibilities

Customer Reception & Hospitality

• Welcome all showroom visitors professionally and courteously.
• Create a positive first impression by delivering a premium and personalized customer experience.
• Offer refreshments and ensure guests are comfortably attended to while waiting.
• Maintain a warm, friendly, and luxury-oriented atmosphere in the showroom.
• Assist customers with general inquiries and direct them to the appropriate sales consultant.

Visitor Management

• Register customer information accurately in the CRM system or visitor log.
• Monitor customer appointments and coordinate with the sales team.
• Manage showroom traffic and ensure visitors are attended to promptly.
• Follow customer flow procedures and brand experience standards.

Administrative Support

• Answer and direct incoming telephone calls professionally.
• Manage showroom email inquiries and route them to the relevant departments.
• Maintain visitor records and daily showroom reports.
• Support document filing, appointment scheduling, and administrative tasks as required.

Brand Experience Enhancement

• Act as a brand ambassador for EXEED by demonstrating professionalism and excellent customer service.
• Maintain up-to-date knowledge of EXEED products, campaigns, and dealership activities.
• Support customer events, product launches, and showroom marketing activities.
• Ensure all customer interactions align with EXEED premium brand standards.

Showroom Presentation

• Monitor showroom cleanliness and presentation standards.
• Ensure reception and waiting areas remain tidy and welcoming at all times.
• Coordinate with housekeeping and facility teams when required.
• Report any showroom maintenance or customer experience concerns.

Key Performance Indicators (KPIs)

• Customer satisfaction and feedback scores.
• Visitor registration accuracy and CRM compliance.
• Customer waiting time management.
• Telephone and inquiry response quality.
• Compliance with EXEED brand standards.
• Professional appearance and customer service excellence.

Qualifications & Experience

Education

• Diploma or Bachelor's Degree in Business Administration, Hospitality, Customer Service, or related field.

Experience

• 1–3 years of experience in reception, front desk, hospitality, luxury retail, automotive, or customer service roles.
• Experience in premium automotive dealerships is an advantage.

Skills & Competencies

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using CRM systems is preferred.
• Strong administrative and organizational skills.

Soft Skills

• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong customer service orientation.
• Ability to multitask and work in a fast‑paced environment.
• Attention to detail and problem‑solving abilities.
• Team player with strong relationship-building skills.

Language Requirements

• Fluent in English (spoken and written).
• Arabic language skills are highly preferred.

Personal Attributes

• Presentable and well‑groomed.
• Passionate about customer experience and luxury brands.
• Confident, approachable, and courteous.
• Professional and proactive mindset.
• Ability to represent the EXEED brand image with excellence.

About Us

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

About The Team

Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high‑tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.