Brand Experience Officer/ Guest Relation/ Customer Experience

Al Forsan International Sports Resort; Abu Dhabi; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading company in the hospitality sector is looking for a Guest Experience Specialist to enhance guest relations and service at their resort. This role includes ensuring guest satisfaction, managing memberships, and facilitating day-to-day operations at the front desk. The ideal candidate will have prior experience in hospitality, strong communication skills, and a customer-focused mindset. Benefits include competitive pay, annual bonuses, and company-provided accommodation.

Benefits

Company-provided food and accommodation

Annual bonus

Airfare allowance

Qualifications

• Experience in guest services, hospitality or front desk operations preferred.
• Strong customer service and problem-solving abilities.
• Proficiency in Microsoft Office and basic computer applications.

Responsibilities

• Provide professional, friendly service and ensure guest satisfaction.
• Manage walk-in guests and achieve membership targets.
• Address complaints and build guest rapport.

Skills

Communication Skills

Customer Service

Problem Solving

Interpersonal Skills

Organization

Education

High School Diploma

Bachelor’s Degree in Hospitality

Tools

POS Systems

Microsoft Office

Job description

Any

Vacancy

1 Vacancy

Job Description

Duties & Responsibilities

• Provide professional, friendly service and ensure guest satisfaction.
• Register and bid farewell to guests per SOPs.
• Achieve membership targets and manage walk-in guests.
• Collect payments and coordinate with relevant departments.
• Maintain a well-stocked and operational Guest Service Desk.
• Safeguard guest privacy and uphold resort policies.
• Address complaints, anticipate needs, and build guest rapport.
• Ensure compliance with health, safety, and quality standards.
• Stay informed about resort services, offers, and promotions.
• Process membership registrations and transactions accurately.
• Report incidents, manage refunds, and reconcile payments.
• Control wristbands, gift cards, and promotional materials.
• Follow safety protocols and professional conduct standards.
• Assist with events and guest relations to uphold resort reputation.
• Perform additional duties as assigned by management.

Desired Candidate Profile

Education & Experience

• High school diploma or equivalent (Bachelor’s degree in Hospitality or related field is a plus).
• Previous experience in guest services, hospitality, or front desk operations preferred.
• Experience in cash handling and POS systems is advantageous.
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask and work under pressure in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Proficiency in Microsoft Office and basic computer applications.

Personal Attributes

• Professional, friendly, and welcoming demeanor.
• Ability to work independently as well as in a team.
• Punctual, reliable, and well-groomed.
• Strong ethical standards and ability to maintain confidentiality.
• Flexibility to work shifts, weekends, and holidays as needed.

Other Benefits:

• Company-provided food and accommodation
• Annual bonus
• Airfare allowance

Employment Type

Full Time

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Relations
• Hospital
• Front Desk
• POS Handling
• Guest Satisfaction
• Communication Skills
• Guest Experience Specialist

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