Branch Supervisor

Al Rostamani International Exchange LLC; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading exchange house in Dubai seeks a skilled Cashier/Teller. This role involves processing financial transactions with precision, managing operations, and ensuring exceptional customer service. The ideal candidate has a background in banking or exchange, 5+ years of experience, and excels in compliance and team management.

Qualifications

• Graduate degree preferred, accounting background advantageous.
• 5+ years as Cashier/Teller, with 2+ years in senior operations roles.

Responsibilities

• Ensure compliance in transaction handling and cash management.
• Monitor cashier performance and assist in customer service.
• Maintain profitability through effective financial management.

Skills

Organizational skills

Presentation skills

Communication skills

Customer-focused

Results-driven

Education

Graduate in related field

Job description

Job Purpose: To process Cash, Cheque, and other financial transactions in accordance with guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff to achieve financial objectives and ensure adherence to all compliance/control areas of branch operations.

Job Responsibilities

1. Customer Satisfaction/Service Standards

• Ensure Cash counters are operational to support business requirements.
• Provide service to all customers as per established ARIE standards.
• Communicate regulations and norms regarding transactions professionally.
• Advise customers about ARIE Products & Services as needed.
• Achieve minimum 'Wait' and 'Serve' times, reducing TAT.
• Guide customers to relevant departments for queries and deals.
• Address customer complaints/feedback per company norms and resolve escalated queries.

Financial/Sales

• Maintain optimal profit margins for transactions.
• Solicit referrals and cross-sell to existing customers.
• Participate in customer acquisition and retention activities.
• Monitor exchange rates to ensure profitability and customer satisfaction.
• Prepare reports on competition analysis and implement improvements.

Compliance

• Handle foreign currency, remittances, and transactions per policies.
• Ensure cash handling and balancing are done accurately.
• Manage branch cash, currency sourcing, and deposits.
• Secure financial instruments and report anomalies immediately.
• Exercise due diligence in customer transactions, AML, and KYC processes.
• Identify operational improvements and ensure adherence to policies.

People Management

• Monitor cashier performance and provide coaching as needed.
• Identify training needs and inform management.

Job Requirements

• Qualifications: Graduate in any related field, preferably with an accounting background.
• Experience: 5+ years as a Cashier/Teller, with at least 2 years in a senior branch operations role at a bank or reputed exchange house. Experience with large cash volumes is advantageous.
• Knowledge & Skills: Excellent organizational, presentation, and communication skills. Results-driven and customer-focused.