Branch Supervisor

Omorfia Group; Abu Dhabi; On-site; AED 5,000 - 8,000; Full time

Job summary

A leading company in the salon industry seeks a Supervisor/Incharge to enhance customer relationships and manage operations effectively. The role requires a minimum of 3 years’ experience in a similar field and a passion for exceptional customer service. Candidates must exhibit strong communication skills, attention to detail, and the ability to thrive under pressure, ensuring a high standard for both clients and staff.

Qualifications

• Min. 3 years’ experience in Salon/Spa/Retail/Hospitality.
• Must be fluent in English.
• Good interpersonal skills and ability to multi-task.

Responsibilities

• Develop and maintain professional relationships with clients.
• Handle customer complaints within defined timeframe.
• Prepare daily and weekly operational reports.

Skills

Customer service knowledge

Good communication skills

Time management

Ability to handle pressure

Attention to detail

Good team player

Tools

POS systems

Word

Excel

Job description

PURPOSE OF THE ROLE

To establish relationship with the clients to high standard of customer service by maintaining the reception area and managing data base effectively.

Salary Range

AED 5,000-7,500

Experience

Min. 3 years’ experience working as a Supervisor/Incharge in a Salon/ Spa / Retail / Hospitality Industry

It is not the intent of this job description to cover all aspect of the role but to highlight the most important areas of responsibility. The range of duties and responsibilities outlined above may change from time to time to reflect the changing needs of the organization.

KEY RESPONSIBILITIES

• Develop and maintain a courteous and professional relationship with clients.
• Handle customer complaints and ensure response is given within the decided timeframe.
• Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstandings to be eliminated
• Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch
• Prepare all daily and weekly reports (Skill report, Employee movement, Maintenance & Breakage report)
• Maintain stock level and inventory.
• Assist in cost control measures
• Maintain cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed
• Ensure uniform code is maintained
• Assist in selecting staff for core value staff recognition programs by internal monitoring
• Assist in compiling requests of leave from employees
• Assist in checking the compliance of requirements from Legal authorities
• Assist in the management of Schedules of employees in the branch
• Assist in assigning duties to technicians
• Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed.
• Assume total responsibility for the smooth running of the Branch

Skills

• Passionate about customer service
• Able to speak and write English
• Good communication and people skills, including good listening skills
• Time management skills
• Ability to handle pressure and stress
• Good Work Habits and discipline
• Attention to Detail
• Good team player but can work independently
• Excellent Personal Grooming
• Computer literate (word & excel)
• Able to operate POS
• Ability to handle pressure and stress
• Multi-tasking
• Good phone skills
• Customer service knowledge
• Solid services & products knowledge