Branch Sales Executive - AUH East & Al Dhafra Region (Outsource Role) | Dubai, UAE

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 45,000 - 65,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank seeks a Branch Sales Executive in Abu Dhabi to source Personal Finance applications. The role involves achieving sales targets, maintaining daily reports, and ensuring compliance with banking standards while providing excellent customer service. Candidates should have a good understanding of UAE banking practices and sales skills.

Qualifications

• Knowledge of ADIB's Personal Finance and other RBG products & services.
• Understanding of service standards and basic computer skills.
• Thorough awareness of Central Bank of UAE regulations.

Responsibilities

• Source new-to-bank Personal Finance and Covered Cards targeting specific segments.
• Maintain Daily Sales Reports for customer and company visits.
• Prepare and review credit applications ensuring accuracy.

Skills

Sales skills

Customer service

Knowledge of UAE banking practices

Job description

Branch Sales Executive - AUH East & Al Dhafra Region (Outsource Role)

ADIB - Abu Dhabi Islamic Bank Dubai, United Arab Emirates

Job Description

Role: BRANCH SALES EXECUTIVE

Location: Abu Dhabi

Role Purpose:

To source Personal Finance Applications from the local market, ensuring sourcing within ADIB permitted policies and procedures.

Key Accountabilities of the role

1. Main Responsibilities:
   • Source new-to-bank Personal Finance, Covered Cards, Auto & Takaful products targeting specific segments and achieve or exceed targets.
   • Maintain Daily Sales Reports (DSR) for all customer and company visits.
   • Build and maintain good relationships with business entities and individuals from whom business is sourced.
   • Visit potential companies/institutions to finalize deals within targeted turnaround times, adhering to ADIB policies, and provide feedback to RSS.
   • Maintain thorough product knowledge and apply it consistently.
   • Provide timely and prompt customer service.
   • Adhere to office timings, confidentiality norms, and present oneself professionally.
   • Submit DSRs to the Branch Manager daily with complete details; escalate non-compliance.
2. Regular / Occasional Responsibilities:
   • Prepare and review credit applications, ensuring accuracy and authenticity of documents.
   • Ensure error-free application submissions; rectify errors as needed.
   • Follow approval processes and escalate delays appropriately.
   • Execute Murabaha contracts, prepare files per checklists, and coordinate card issuance within 24 hours.
   • Monitor disbursement processes and notify managers of delays.
   • Maintain good inter-departmental relations and participate in promotional activities.
   • Initiate cross-selling efforts for other banking products when appropriate.
   • Escalate customer complaints immediately to supervisors.

Specialist Skills / Technical Knowledge Required:

• Knowledge of ADIB's Personal Finance and other RBG products & services.
• Understanding of service standards, sales skills, and basic computer skills.
• Good knowledge of UAE banking practices, regulations, and risks.
• Thorough awareness of Central Bank of UAE regulations.
• General knowledge of competitors in the local market.

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