Branch Operations Head

Big Wave Information Technology; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading technology firm in Dubai is seeking a Head of Operations to enhance operational efficiency and leadership within the organization. The successful candidate will develop strategic plans, manage resources, and lead a high-performing team while ensuring compliance and operational excellence. This pivotal role demands strong leadership, analytical skills, and a progressive approach to operations management.

Qualifications

• Minimum 5 years of experience in operations leadership roles.
• Proven track of managing high-performing teams.
• Experience in financial management and operational planning.

Responsibilities

• Oversee and optimize all operational aspects to ensure efficiency.
• Lead and develop the operations team for high performance.
• Identify and implement process improvements to enhance operational efficiency.

Skills

Leadership

Strategic Thinking

Problem Solving

Analytical Skills

Communication

Education

Bachelor's degree in Business Administration or related field

Master's degree preferred

Job description

The Head of Operations is a pivotal leadership role responsible for overseeing and optimizing all operational aspects of the organization to ensure efficiency, productivity, and the achievement of strategic business objectives.

1. Strategic Planning & Business Acumen:

* Develop, implement, and manage operational strategies and and initiatives that align with the company's overall business goals and objectives.

* Translate long-term business strategies into actionable daily, weekly, monthly, and annual operational plans with clear targets and KPIs.

* Analyze market trends, identify business opportunities, and proactively develop plans to capitalize on them.

* Contribute to the development of overall business plans and strategies, representing the operational perspective.

2. Team Leadership & Performance Management:

* Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, collaboration, and continuous improvement.

* Set clear, measurable team and individual targets that are aligned with overall business objectives.

* Monitor team performance against targets, conducting regular reviews and providing constructive feedback and coaching.

3. Operational Excellence & Process Improvement:

* Oversee day-to-day operations, ensuring smooth, efficient, and effective processes across all operational areas (e.g., production, service delivery, logistics, supply chain, quality control).

* Identify bottlenecks, inefficiencies, and areas for improvement within operational workflows and implement data-driven solutions.

* Ensure compliance with all relevant industry regulations, quality standards, and company policies.

4. Resource Management & Availability:

* Plan, forecast, and manage resource requirements (human, financial, technological, material) to ensure optimal availability at all times.

* Collaborate with HR to strategically recruit, onboard, and retain top talent within the operations team.

5. Employee Motivation & Retention:

* Create a positive and engaging work environment that motivates employee

* Develop and implement strategies for employee recognition, professional development, and career growth to enhance employee satisfaction and reduce attrition.

* Address employee concerns and conflicts effectively and promptly, promoting a fair and respectful workplace.

6. Stakeholder Collaboration & Communication:

Collaborate effectively with cross-functional teams (e.g., Sales, Marketing, Finance, HR, IT) to ensure seamless operations and alignment with overall business objectives.

Desired Candidate Profile

Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. Master's degree preferred.

* Minimum 5 years of progressive experience in operations leadership roles, with a proven track record of managing and developing high-performing teams.

* Demonstrated experience in setting and achieving ambitious performance targets.

* Strong leadership and people management skills, with the ability to inspire, motivate, and develop a diverse team.

* Excellent strategic thinking and business planning abilities, with experience in developing and executing operational and business plans.

* Proficiency in financial management, including budgeting, forecasting, and cost control.

* Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.

* Proven ability to identify and implement process improvements and drive operational efficiency.

* Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

* Excellent communication, interpersonal, and negotiation skills.

* A strong understanding of relevant industry regulations and compliance requirements.

* Expertise in Igaming Software and Knowledge

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