Branch Manager

First Abu Dhabi Bank FAB; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player in banking is seeking a dynamic Branch Manager to lead operations and enhance customer service. This role involves ensuring the branch runs smoothly, implementing sales initiatives, and providing coaching to staff. With a focus on customer satisfaction, the Branch Manager will oversee performance metrics and drive transformation initiatives as part of the LEAP program. If you have a strong background in banking and a passion for leading teams, this opportunity offers a chance to make a significant impact in a reputable organization.

Qualifications

• 10 years of relevant experience in the banking sector, with 5 years in managerial roles.
• Strong background in customer service and branch network operations.

Responsibilities

• Ensure smooth branch operations and high customer service levels.
• Implement sales initiatives and monitor branch performance against KPIs.

Skills

Customer Service

Staff Management

Sales Initiatives

Coaching and Mentoring

Performance Monitoring

Education

Bachelor's degree in any discipline

Job description

• Ensure adequate staffing of each department within the branch
• Manage selection of branch sales staff
• Complete appraisal forms and collect input from the segment area manager and send completed form to AM to handover to HR.
• Be visible to customers and staff.

Job Specific Accountabilities

• Ensures that the branch is running smoothly and effectively
• Maintain high level of customer service and handle customer complaints with TAT.
• Implement transformation initiatives as part of the LEAP program (e.g., Customer programs, new roles)
• Implement Consumer Banking sales initiatives (e.g., products to push, sales campaigns, ways to approach customers, etc.)
• Develop and implement further sales initiatives (e.g. bring in new business using personal contacts, direct sales force and branch staff)
• Monitor and ensure branch performance meets KPI targets per customer segment (excluding Elite Gold)
• Supervise branch performance by participating in and leading daily retail sales team meetings and weekly service team and full branch meetings
• Provide direct coaching, mentoring and guidance to all staff
• Identify staff training needs (products, systems, sales skills) and address them
• Maintain satisfactory record on branch reports from Internal control, Credit examination and financial Auditors
• Review Audit and Compliance reports related to the branch and ensure that corrective actions are taken when required and ensure they are not repeated any further.
• Interaction with colleagues/internal stakeholders and ensure completion of Mandatory trainings
• NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
• Ensure staff punctuality and attendance
• Ensure that no work is left pending by assigning tasks to the proper departments and allocating it fairly to staff within departments.
• Act as PML Co-Ordinator for branch.
• Custodian of Safe deposit locker
• Cash Vault custody

Desired Candidate Profile

Qualifications

• Bachelor's degree in any discipline with substantial credit and customer service experience in the branch network.
• 10 years relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network.

Company Industry

• Banking
• Broking

Department / Functional Area

• Marketing
• Brand Management
• Marketing Research
• Digital Marketing

Keywords

• Branch Manager