Boutique Manager - Yarn Over Textile and YarnsTrading

Qureos Inc; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A local craft retailer in Abu Dhabi is looking for a Boutique Manager to oversee store operations and enhance customer experience. The ideal candidate will have retail management experience, with a passion for crafts and excellent customer service skills. Key responsibilities include daily store management, inventory control, and community engagement through workshops and events.

Qualifications

• 3-5 years of retail management experience, preferably in specialty retail.
• Proven experience in team management.
• Experience with sales transactions and cash handling.

Responsibilities

• Manage daily store operations and sales.
• Oversee inventory management and supplier relations.
• Provide exceptional customer service and community engagement.

Skills

Customer service

Team management

Knitting and crochet knowledge

Marketing & social media savvy

Organizational skills

Education

Bachelor's degree in Business Administration or Retail Management

Tools

POS systems

Inventory management software

Microsoft Office Suite

Job description

The Boutique Manager will be responsible for the overall operations, profitability, and
customer experience of our yarn and craft store, which specializes in high-quality yarns,
knitting, crochet, and other craft supplies. A key aspect of this role involves overseeing
and facilitating our in-store learning sessions, including knitting and crochet classes for
all skill levels. The ideal candidate will be a passionate crafter with strong retail
management experience, excellent interpersonal skills, and a genuine desire to foster a
vibrant and inspiring creative community.

Key Responsibilities:

• Retail Operations & Sales:
o Oversee daily store operations, ensuring a clean, organized, and visually
appealing environment.
o Achieve sales targets by effectively managing inventory, merchandising,
and promotional activities.
o Develop and implement strategies to increase foot traffic and customer
loyalty.
o Process sales transactions accurately using the POS system and handle
cash, credit, and gift card payments.
o Manage opening and closing procedures, including cash reconciliation
and security protocols.
o Monitor and manage store expenses within budget.

• Inventory Management:
o Conduct regular inventory counts and manage stock levels to prevent
overstocking or stockouts.
o Place orders with suppliers, negotiate favorable terms, and build strong
vendor relationships.
o Receive, unpack, and organize incoming merchandise efficiently.

• Customer Service Excellence: o Provide exceptional customer service, offering expert advice on yarn
types, patterns, tools, and craft techniques.
o Handle customer inquiries, complaints, and returns professionally and
efficiently, aiming for satisfactory resolutions.
o Build strong relationships with customers, fostering a sense of
community and belonging.

• Learning Sessions & Community Engagement:
o Develop, schedule, and promote a diverse range of knitting, crochet, and
workshops.
o Oversee the registration process for classes and manage class sizes.
o Ensure class materials and equipment are readily available and in good
condition.
o Organize and host crafting events, "knit nights," and community
gatherings to engage customers.
o Utilize social media and local marketing to promote classes and store
events.

• Marketing & Merchandising:
o Collaborate with the owner to develop marketing strategies and
promotional campaigns.
o Manage the store's social media presence (e.g., Instagram, Facebook)
with engaging content.
o Stay updated on industry trends, new products, and popular craft
techniques.

• Administrative Duties:
o Maintain accurate sales records, customer data, and employee files.
o Generate regular reports on sales performance, inventory, and class
registrations.
o Ensure compliance with all health, safety, and retail regulations.

Education & Experience:

• Bachelor's degree in Business Administration, Retail Management, or a related
field preferred.
• Minimum of 3-5 years of proven retail management experience, with a strong
preference for experience in specialty retail (e.g., craft stores, hobby shops,
boutiques).
• Demonstrable experience in managing a team.
• Experience with POS systems, inventory management software, and basic
accounting principles.

Skills & Knowledge:

• Knowledge in Knitting and Crochet: basic or beginner knowledge in both
knitting and crochet.
• Business Acumen: Strong understanding of retail metrics, sales forecasting,
inventory control, and profit margins.
• Leadership & Team Building: Proven ability to lead, motivate, and develop a
high-performing team.
• Exceptional Customer Service: A genuine passion for helping customers, with
a friendly, patient, and approachable demeanor.
• Communication Skills: Excellent verbal and written communication skills for
interacting with customers, staff, suppliers, and for marketing purposes.
• Organizational Skills: Highly organized with strong attention to detail, capable
of managing multiple tasks and priorities effectively.
• Problem-Solving: Ability to identify issues, analyze problems, and implement
effective solutions.
• Marketing & Social Media Savvy: Experience in utilizing social media for
business promotion and engaging with online communities.
• Adaptability: Ability to thrive in a dynamic retail environment and adapt to
changing trends and customer demands.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google
Workspace.