Boutique Manager - Yarn Over Textile and Yarns Trading

Hub71 Ltd; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

Hub71 Ltd is seeking a Boutique Manager for a vibrant yarn and craft store in Abu Dhabi. The successful candidate will manage daily operations, drive sales through exceptional customer service, and engage the crafting community by facilitating classes and events. If you are passionate about crafting and retail management, this is an exciting opportunity to foster a creative community.

Qualifications

• 3-5 years of retail management experience required.
• Experience in specialty retail preferred.
• Basic knowledge in knitting and crochet is a plus.

Responsibilities

• Oversee daily store operations and customer experience.
• Develop strategies to increase foot traffic and loyalty.
• Conduct and manage in-store learning sessions.

Skills

Customer Service

Team Leadership

Organization

Marketing

Communication

Problem Solving

Education

Bachelor's degree in Business Administration

Retail Management

Tools

POS Systems

Inventory Management Software

Microsoft Office Suite

Job description

The Boutique Manager will be responsible for the overall operations, profitability, and

customer experience of our yarn and craft store, which specializes in high-quality yarns,

knitting, crochet, and other craft supplies. A key aspect of this role involves overseeing

and facilitating our in-store learning sessions, including knitting and crochet classes for

all skill levels. The ideal candidate will be a passionate crafter with strong retail

management experience, excellent interpersonal skills, and a genuine desire to foster a

vibrant and inspiring creative community.

Key Responsibilities

• Oversee daily store operations, ensuring a clean, organized, and visually

appealing environment.

• Achieve sales targets by effectively managing inventory, merchandising,

and promotional activities.

• Develop and implement strategies to increase foot traffic and customer

loyalty.

• Process sales transactions accurately using the POS system and handle

cash, credit, and gift card payments.

• Manage opening and closing procedures, including cash reconciliation

and security protocols.

• Monitor and manage store expenses within budget.
• Inventory Management :
• Conduct regular inventory counts and manage stock levels to prevent

overstocking or stockouts.

• Place orders with suppliers, negotiate favorable terms, and build strong
• Receive, unpack, and organize incoming merchandise efficiently.
• Customer Service Excellence : o Provide exceptional customer service, offering expert advice on yarn

types, patterns, tools, and craft techniques.

• Handle customer inquiries, complaints, and returns professionally and

efficiently, aiming for satisfactory resolutions.

• Build strong relationships with customers, fostering a sense of

community and belonging.

• Learning Sessions & Community Engagement :
• Develop, schedule, and promote a diverse range of knitting, crochet, and

workshops.

• Oversee the registration process for classes and manage class sizes.
• Ensure class materials and equipment are readily available and in good

condition.

• Organize and host crafting events, "knit nights," and community

gatherings to engage customers.

• Utilize social media and local marketing to promote classes and store

events.

• Collaborate with the owner to develop marketing strategies and

promotional campaigns.

• Manage the store's social media presence (e.g., Instagram, Facebook)

with engaging content.

• Stay updated on industry trends, new products, and popular craft
• Administrative Duties :
• Maintain accurate sales records, customer data, and employee files.
• Generate regular reports on sales performance, inventory, and class

registrations.

• Ensure compliance with all health, safety, and retail regulations.

Education & Experience

• Bachelor's degree in Business Administration, Retail Management, or a related

field preferred.

• Minimum of 3-5 years of proven retail management experience, with a strong

preference for experience in specialty retail (e.g., craft stores, hobby shops,

• Demonstrable experience in managing a team.
• Experience with POS systems, inventory management software, and basic

Skills & Knowledge

• Knowledge in Knitting and Crochet : basic or beginner knowledge in both

knitting and crochet.

• Business Acumen : Strong understanding of retail metrics, sales forecasting,

inventory control, and profit margins.

• Leadership & Team Building : Proven ability to lead, motivate, and develop a

high-performing team.

• Exceptional Customer Service : A genuine passion for helping customers, with

a friendly, patient, and approachable demeanor.

• Communication Skills : Excellent verbal and written communication skills for

interacting with customers, staff, suppliers, and for marketing purposes.

• Organizational Skills : Highly organized with strong attention to detail, capable

of managing multiple tasks and priorities effectively.

• Problem-Solving : Ability to identify issues, analyze problems, and implement

effective solutions.

• Marketing & Social Media Savvy : Experience in utilizing social media for

business promotion and engaging with online communities.

• Adaptability : Ability to thrive in a dynamic retail environment and adapt to

changing trends and customer demands.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google

Workspace.

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