Boutique Manager - Yarn Over Textile and Yarns Trading

Qureos Inc; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading craft store in Abu Dhabi is seeking a passionate and experienced Boutique Manager. The role focuses on managing retail operations, enhancing customer experience, leading a dedicated team, and driving sales growth. Ideal candidates will have a strong background in retail management with an interest in crafts, excellent interpersonal skills, and a commitment to fostering a vibrant community through various learning sessions.

Qualifications

• 3-5 years of proven retail management experience, preferably in specialty retail.
• Demonstrable experience in managing a team and achieving sales targets.
• Knowledge in knitting and crochet preferred.

Responsibilities

• Oversee daily store operations and ensure customer service excellence.
• Conduct inventory management and build strong vendor relationships.
• Develop and promote in-store learning sessions and community events.

Skills

Customer Service

Leadership

Retail Management

Marketing

Problem-Solving

Education

Bachelor's degree in Business Administration or Retail Management

Tools

POS systems

Inventory management software

Microsoft Office Suite

Job description

The Boutique Manager will be responsible for the overall operations profitability and
customer experience of our yarn and craft store which specializes in high-quality yarns
knitting crochet and other craft supplies. A key aspect of this role involves overseeing
and facilitating our in-store learning sessions including knitting and crochet classes for
all skill levels. The ideal candidate will be a passionate crafter with strong retail
management experience excellent interpersonal skills and a genuine desire to foster a
vibrant and inspiring creative community.
Key Responsibilities:
Retail Operations & Sales:
o Oversee daily store operations ensuring a clean organized and visually
appealing environment.
o Achieve sales targets by effectively managing inventory merchandising
and promotional activities.
o Develop and implement strategies to increase foot traffic and customer
loyalty.
o Process sales transactions accurately using the POS system and handle
cash credit and gift card payments.
o Manage opening and closing procedures including cash reconciliation
and security protocols.
o Monitor and manage store expenses within budget.
Inventory Management:
o Conduct regular inventory counts and manage stock levels to prevent
overstocking or stockouts.
o Place orders with suppliers negotiate favorable terms and build strong
vendor relationships.
o Receive unpack and organize incoming merchandise efficiently.
Customer Service Excellence: o Provide exceptional customer service offering expert advice on yarn
types patterns tools and craft techniques.
o Handle customer inquiries complaints and returns professionally and
efficiently aiming for satisfactory resolutions.
o Build strong relationships with customers fostering a sense of
community and belonging.
Learning Sessions & Community Engagement:
o Develop schedule and promote a diverse range of knitting crochet and
workshops.
o Oversee the registration process for classes and manage class sizes.
o Ensure class materials and equipment are readily available and in good
condition.
o Organize and host crafting events knit nights and community
gatherings to engage customers.
o Utilize social media and local marketing to promote classes and store
events.
Marketing & Merchandising:
o Collaborate with the owner to develop marketing strategies and
promotional campaigns.
o Manage the stores social media presence (e.g. Instagram Facebook)
with engaging content.
o Stay updated on industry trends new products and popular craft
techniques.
Administrative Duties:
o Maintain accurate sales records customer data and employee files.
o Generate regular reports on sales performance inventory and class
registrations.
o Ensure compliance with all health safety and retail regulations.
Education & Experience:
Bachelors degree in Business Administration Retail Management or a related
field preferred.
Minimum of 3-5 years of proven retail management experience with a strong
preference for experience in specialty retail (e.g. craft stores hobby shops
boutiques).
Demonstrable experience in managing a team.
Experience with POS systems inventory management software and basic
accounting principles.
Skills & Knowledge:
Knowledge in Knitting and Crochet: basic or beginner knowledge in both
knitting and crochet.
Business Acumen: Strong understanding of retail metrics sales forecasting
inventory control and profit margins.
Leadership & Team Building: Proven ability to lead motivate and develop a
high-performing team.
Exceptional Customer Service: A genuine passion for helping customers with
a friendly patient and approachable demeanor.
Communication Skills: Excellent verbal and written communication skills for
interacting with customers staff suppliers and for marketing purposes.
Organizational Skills: Highly organized with strong attention to detail capable
of managing multiple tasks and priorities effectively.
Problem-Solving: Ability to identify issues analyze problems and implement
effective solutions.
Marketing & Social Media Savvy: Experience in utilizing social media for
business promotion and engaging with online communities.
Adaptability: Ability to thrive in a dynamic retail environment and adapt to
changing trends and customer demands.
Proficiency in Microsoft Office Suite (Word Excel Outlook) and Google
Workspace.