Boutique Manager/ Store Manager | Retail | AL Futtaim Watches & Jewelry | UAE

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Boutique Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

Accountable for achieving Annual Budget of the showroom (100%), Brand Budget (80%), Effective Showroom Visual Merchandising & Operations (85% score), Customer Service Excellence (DSES 100%), Stock Pilferage (0%). Lead a highly Motivated & Performing showroom team (85% of team members achieve 100% of their objectives), Self-Development (Attend minimum 2 self-development programs).

What you will do:

1. Customer Experience / Sales: Responsible for high standards of customer service in all areas of operations, ensuring that all store staff have complete knowledge about their functional areas so as to perform their jobs effectively, customer service standards are maintained at point of sale, and any customer complaint or issue is resolved with the objective of achieving customer satisfaction.
2. Operational Effectiveness: Controls company assets by meeting all loss prevention measures and executes and complies with all company policies and store procedures.
3. Team Management: Maintain a motivated store team, use positive reinforcement to encourage continued improvement, oversee all Cashiering activities, and manage team Annual leave plans.
4. Self-Development: Maintain professional and technical knowledge by attending product training workshops and training programs.
5. People Development / HR: Networks, supports recruiting, hiring, developing and retaining high quality management and associates to fill store profile and succession planning.

Required Skills to be successful:

• Participates in and attends all store meetings and other related functions.
• Represents a positive attitude toward the brand and the company.
• Meets or exceeds weekly sales goals.
• Is punctual and adheres to designated work schedule.
• Follows company Policies and Procedures 100%.

What equips you for the role:

• 3-4 years’ previous store in charge experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
• Good and effective communication.
• Effective time management / Uses time efficiently.
• Creative, and detail-oriented.
• Ability to adapt to changes as required by the business.