Boutique Manager - Nespresso - Nestle Middle East

Boutique Manager - Nespresso - Nestle Middle East; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Health and wellbeing programs

International mobility opportunities

Discount Nestlé products

Job summary

Nespresso UAE is seeking a Boutique Manager to own a Dubai boutique, lead the team and daily operations, and deliver the customer experience in line with Nespresso Brand standards defined by HQ. You will be accountable for the boutique's business performance, stock and cash control, visual merchandising, recruitment and staff development, with a focus on driving sales and ensuring compliant processes.

The role requires 4–5 years of retail experience, fluency in English (Arabic a plus), and

Qualifications

• 4–5 years of extensive retail experience.
• Experience in customer relationship management.
• Experience in retail project management processes and change management.
• Minimum of 3 years supervisory experience leading teams/people coaching and development.
• Fluent in English; Arabic is a plus.

Responsibilities

• Solid boutique business analysis to drive business performance.
• Develop an annual business plan through analysis of business performance to implement concrete action plans.
• Drive self and team to deliver business goals, providing sales leadership to store teams to meet and exceed sales targets.
• Directly responsible for building and maintaining a constructive, motivating working environment.
• Ensure timely execution of onboarding and HR processes and act as liaison between store and corporate retail team.
• Maintain knowledge of Nespresso Operations standards and ensure compliant execution of processes.

Skills

Retail management

Team leadership

CRM

English & Arabic

Job description

Job Summary

Nespresso UAE is looking to hire Boutique Managers for the Nespresso Dubai Boutiques, who will own their assigned boutiques. They will be responsible to manage the boutique team and daily operations so that the whole team delivers on the customer experience in line with our Nespresso Brand standards, embodying the Nespresso Brand Image as defined by the Head Quarter guidelines.

The Boutique Manager is accountable for the boutique's business performance, team recruitment, management, development, and performance. Our Boutique Managers also oversee stock management, cash and card management, visual merchandising, customer management, and data protection to ensure overall execution of all required practices. More importantly, they act as role models to the entire boutique team.

Key Responsibilities

• Solid boutique business analysis to drive business performance.
• Develop an annual business plan through analysis of business performance to implement concrete and appropriate action plans to deliver desired business objectives.
• Drive self and team to deliver business goals, providing sales leadership to store teams to inspire and enable them to meet and exceed sales targets on a regular basis.

• Directly responsible for building and maintaining a constructive, motivating, and pleasant working environment.
• Effectively communicates to all employees: e.g., Daily Brief, weekly touch base, monthly one on one, monthly team meetings.
• Completes all career development cyclical activities in line with the HR timelines.
• Ensure timely execution of the Company Procedures for new hires (Onboarding).
• Acts as key liaison between store and the corporate retail team.
• Master and sustain knowledge of the Nespresso Operations standards and ensures they are properly applied.
• Ensure compliance with all the other Nespresso Internal processes and standards that apply to the boutique.
• Ensure good management of operations through appropriate supervision and delegation: through appointment of either self, or Assistant Boutique Manager to the role of “Manager on Duty” that will supervise and coordinate all activities occurring both in the front and back offices.

• Acts as an enthusiastic ambassador of Nespresso.
• Ensures visual merchandising programs are executed and all stores adhere to Nespresso standards for merchandising and product presentation.
• Regularly monitor all Analysis and KPIs shared by the Manager on the quality and appreciation of the delivered Customer Experience.
• Executes perfect events to build the Nespresso Brand.

Qualifications

• Minimum of 4-5 years of extensive professional experience in retail.
• Experience in customer relationship management.
• Experience in retail project management processes and change management.
• Minimum of 3 years supervisory experience leading teams/people coaching, and development of direct reports.
• Fluent in English & Arabic is a plus.

Benefits

• Competitive remuneration package and potential savings plans, insurances, loans and discounted Nestlé products.
• Location‑specific opportunities such as flexible working, volunteering programs and pet‑friendly workspace.
• International mobility opportunities across our global operations.
• Health and wellbeing programmes including health checks, onsite cafeterias, fitness centres and sport activities.
• Employee support with confidential counsellors and emotional support resources.
• Parental leave: minimum of 18 weeks paid for primary caregivers, with additional leave options.