Boutique Manager

Client of Talentmate; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in luxury retail is seeking a Boutique Manager to oversee daily operations and ensure a premium customer experience. This role is perfect for a results-driven individual with a strong background in high-end retail management and exceptional leadership skills. You'll be responsible for achieving sales targets, managing staff, and maintaining brand standards while building lasting relationships with discerning clientele. If you have a passion for luxury and a knack for delivering outstanding service, this opportunity is for you.

Qualifications

• 5+ years in luxury retail with 2+ years in a supervisory role.
• Strong leadership and sales-oriented mindset.

Responsibilities

• Manage daily store operations and achieve sales targets.
• Lead and develop the sales team for high performance.

Skills

Leadership

Sales Management

Customer Service

Interpersonal Skills

Clienteling

Education

Bachelor's degree in Business Administration

Bachelor's degree in Retail Management

Tools

POS Systems

MS Office

Job description

The Boutique Manager is responsible for overseeing the daily operations of a luxury retail store, ensuring a premium customer experience, achieving sales targets, managing staff, and upholding brand standards. This role requires a strong background in high-end retail management, excellent leadership skills, and a passion for delivering outstanding service. The ideal candidate is results-driven, well-presented, and capable of building lasting relationships with discerning clientele.

Responsibilities:

1. Manage all day-to-day store operations, including sales, inventory, and staff.
2. Drive boutique performance by achieving sales targets and KPIs.
3. Maintain exceptional levels of customer service and satisfaction.
4. Lead, coach, and develop the sales team to deliver high performance.
5. Ensure visual merchandising aligns with brand guidelines and seasonal trends.
6. Handle VIP clients and resolve customer concerns with professionalism.
7. Prepare and analyze sales reports, proposing strategies to improve performance.
8. Monitor stock levels and coordinate with inventory and purchasing teams.
9. Oversee cash handling, store security, and compliance with operational policies.
10. Represent the brand at promotional events and maintain strong client networks.

Requirements:

1. Bachelor's degree in Business Administration, Retail Management, or related field.
2. Minimum 5 years of experience in luxury retail, with at least 2 years in a supervisory role.
3. Strong leadership and team management capabilities.
4. Excellent interpersonal and communication skills.
5. Sales-oriented mindset with proven ability to meet and exceed targets.
6. Experience in clienteling and managing high-net-worth customers.
7. Proficiency in POS systems and MS Office applications.
8. Fluent in English; knowledge of Arabic or other languages is an advantage.
9. Strong understanding of fashion/luxury trends and customer behavior.