Bilingual Receptionist (English & Arabic)

Ultimate HR Solutions; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Receptionist to be the first point of contact for visitors and callers. In this pivotal role, you will manage the reception area, ensuring a professional image while coordinating front-desk activities. You will handle customer inquiries, manage lead assignments, and maintain data integrity within the CRM system. This position offers a dynamic work environment where your organizational skills and attention to detail will shine. If you are proficient in both English and Arabic and have a passion for customer service, this role is perfect for you.

Benefits

Visa

Medical Insurance

Yearly Vacation

Annual Ticket

Gratuity

Qualifications

• Proficient in English and Arabic with excellent communication skills.
• Strong analytical abilities and attention to detail for data management.

Responsibilities

• Act as the first point of contact for visitors and callers.
• Manage front-desk activities and ensure a professional image.

Skills

Bilingual Communication (English & Arabic)

Analytical Skills

Customer Service

Data Management

Attention to Detail

Education

High School Diploma

Tools

MS-Excel

MS-Word

CRM Systems

Job description

Job Title: Bilingual Receptionist (English & Arabic)

Role Type: Outsourced, Full Time, Long Term, On-Site

Work location: Tilal Al Ghaf-Dubai and Al Zahia-Sharjah (02 work locations-rotational)

Accommodation: NOT provided

Transportation: NOT provided, should have own arrangements to reach work locations as per shift

Working Timings: 9AM-6PM; Working Days: 6 days

Benefits: Visa, medical insurance, yearly vacation, ticket, gratuity

Role Summary:

To act as the first point of contact for visitors and callers for customers. This position will be primarily responsible for the reception area and managing the floor during operating hours and events in addition to coordinating front-desk activities.

• Should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
• Ensure that the front entrances are presentable and always reflecting a professional image.
• Receiving calls at the reception and assigning to the right team member, taking down customer's messages, and ensuring the customer is called back accordingly.
• Greeting and welcoming customers professionally and ensuring every visit is registered and assigned to the right team member.
• Execute adhoc data entry and data enrichment tasks within the lead and customer journey touch points to support sales and CRM functions.
• Ensure leads are accurately registered and assigned to the sales team based on the rotation chart.
• Immediately report any poor levels of cleanliness, maintenance issues, behavioral concerns, or anything that may affect the image of the organization and the customer journey to the line manager or Head of CRM.
• Meticulous and an eye for detail to ensure brokers and agents are not left unattended to avoid interacting with the existing or potential customers.
• Complete lead management from generating the lead to measuring/analyzing performance of the leads whilst being dealt with by the sales team.
• Ensure strict implementation of data security is in place, and no data is given to any individual; all customer information is entered securely and correctly in the CRM system as per lead management policy.
• Maintain our databases and conduct routine maintenance as needed to ensure data integrity.
• Review data for inconsistencies or anomalies that could skew analytical results.
• The candidate should be able to fully grasp the complexity of lead and data management. The ideal candidate will have a strong understanding of how to control and manage lead assignment and data analysis procedures along with complete lead management journey.
• Must be presentable and willing to wear Company uniform/adhere to the company dress code.
• Have demonstrated excellent analytical skills and comfort with data statistical methods.
• Proficiency in MS-Excel, MS-Word, and other office tools.