BF Captain - Akira Back

Marriott Hotels & Resorts; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Food and Beverage Server to join their dynamic team. In this role, you will be responsible for providing exceptional service to guests, ensuring their dining experience is memorable and enjoyable. You will communicate effectively with the kitchen and fellow staff to meet guest needs and maintain a clean and professional environment. This position offers a fantastic opportunity to grow within a diverse and inclusive workplace that values teamwork and dedication. If you have a passion for service and thrive in a fast-paced environment, this is the perfect role for you.

Qualifications

• 2+ years of related work experience in a hospitality environment.
• Strong customer service and communication skills are essential.

Responsibilities

• Serve food and beverages, ensuring guest satisfaction and adherence to quality standards.
• Assist management with training and motivating staff, ensuring teamwork.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Education

High School Diploma or G.E.D.

Job description

Description

POSITION SUMMARY

Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables, including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.