Beverage Manager - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras Al Khaimah; On-site; AED 220,000 - 294,000; Full time

Job summary

A global hospitality company is seeking a Beverage Manager for their resort. The role involves managing beverage services, training staff on beverage knowledge, and optimizing offerings based on guest feedback. A Bachelor's degree in Business or Hospitality Management and previous management experience are required. This position offers a chance to contribute to exceptional guest experiences within a prestigious establishment.

Qualifications

• Must hold a valid Food Service Sanitation Certification.
• WSET Level 3 considered an advantage.

Responsibilities

• Manage beverage outlets and ensure guest satisfaction.
• Train staff on beverage knowledge and maintain quality.
• Analyze menu performance to optimize offerings.

Skills

Previous Food and Beverage Management experience

Knowledge of Financial Systems

Flexibility to respond to various work situations

High levels of customer service

Education

Bachelor's Degree in Business or Hospitality Management

WSET Level 2 in Wines and/or Spirits

Job description

Overview

Beverage Manager - Waldorf Astoria Ras Al Khaimah (HOT0BYNW)

Job Description

Beverage Manager - Waldorf Astoria Ras Al Khaimah

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street Ras Al Khaimah 99999

What will I be doing?

As Beverage Manager serving Waldorf Astoria Ras Al Khaimah, you will be responsible for managing and assisting all food and beverage outlets according to Waldorf Astoria Ras Al Khaimah Service Standard, to consistently deliver maximum profit and guest satisfaction. This position is concerned with the responsibility of the quality, profitability, and sales of the overall beverage experience in the property. Responsible for beverage knowledge training within the property and therefore working closely with the L&D Assistant Director and any external Beverage consultants or suppliers. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure that all outlets have an updated cocktail and beverage list.
• Ensure that cocktail recipe cards are available for all cocktails in all outlets.
• Ensure that costings are done for the entire beverage menu in consultation with Director of F&B.
• Keep an updated master beverage list with costs, selling prices, including cocktails.
• Ensure that all bar equipment (glassware, fridge, cellars, etc.) in the outlets is in sufficient quantity, in proper working order and cleaned/maintained properly.
• Work with suppliers and ensure that shipment and storage of beverage bottles is done within the highest standards.
• Ensure that storage conditions of beverage bottles in the resort (store and outlets) is appropriate.
• Keep abreast of industry trends and competition and make recommendations based on competition and industry changes which are to be done quarterly. This includes but is not limited to beverage pricing across the venues.
• Work closely with Venue Managers and Outlet bartenders towards an always better beverage experience.
• Build a yearly beverage activation calendar which includes both guest oriented promotions and dinners, as well as team member trainings.
• Identify and suggest all possible ways to increase quality, range and value for money of all the food and beverage items available throughout the property.
• Assist guests to choose cocktails, other beverages and cigars according to their requirements.
• Seek to minimize costs through correct use and handling of hotel property and equipment.
• Ensure achievement of beverage revenue and profit plan of the department, detailed in the revenue plan for the year.
• Set up, together with the Food & Drinks Director, a comprehensive beverage incentive plan for the property to drive upselling potential and to positively drive team morale.
• Perform periodical micros checks to ensure items are fully updated, in order to produce accurate bills and reports.
• Assist, whenever required, the cost control team to order appropriate FOC stocks, this to ensure proper stocking.
• Ensure appropriate stock rotations.
• Work closely with accounts for the monthly stock take.
• Work closely with purchasing and store for the order, delivery, and control of beverages received.
• Be fully aware of the objectives of the property specifically departmental business objectives and targets related to beverages, both alcoholic and non-alcoholic.
• Attend and actively participate in training sessions and monthly communication meetings from the various venues.
• In agreement with venue managers, conduct on monthly basis all beverage related training sessions and/or source the appropriate trainer.
• Together with the venue managers, source, interview and select bartenders according to each venue’s requirements.

Gather guest feedback to address concerns and improve service.

• Analyze menu performance to optimize offerings and pricing.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Actively promote the services and facilities of the Waldorf Astoria Ras al Khaimah to guests and suppliers of the Resort.

What are we looking for?

As a Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Food and Beverage Management or Managerial experience
• Knowledge of Financial Systems
• Flexibility to respond to a range of work situations
• Committed to delivering high levels of customer service

Holds a valid Food Service Sanitation Certification

WSET Level 2 in Wines and/or Spirits (required); WSET Level 3 considered an advantage

Bachelor’s Degree in Business Management or Hospitality Management

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!