Bellman Residences

AccorHotel; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Ennismore is seeking a hospitality professional to greet guests, escort them to rooms, and assist with luggage and transportation arrangements at a Dubai property. You will inform guests about amenities, hours, and local interests, while maintaining a professional and discreet presence.

The role requires clear communication, the ability to stand or walk for extended periods, and a commitment to guest satisfaction.

Qualifications

• Experience in guest service and hospitality is beneficial.
• Clear and professional communication with guests and colleagues.
• Maintain a neat, professional appearance and demeanor.
• Ability to stand or walk for extended periods and assist guests physically.

Responsibilities

• Greet and escort guests to rooms.
• Open doors and assist guests entering and exiting property.
• Inform guests of property amenities, services, hours, and local activities.
• Assist with luggage handling and transport to rooms or bell area.
• Arrange transportation for guests and provide directions.
• Follow policies and report incidents to manager.
• Maintain confidentiality and professionalism at all times.
• Read and verify information from various formats and respond promptly.

Skills

Guest service

Communication

Professionalism

Mobility

Job description

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities services and hours of operation and local areas of interest and activities. Identify and explain room features to guests (e.g. use of room key mini-bar ice and vending areas in-room safe valet laundry services).

Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles including assisting guests with loading/unloading luggage. Supply guests with directions.

Arrange transportation (e.g. taxi cab shuttle bus limousine/sedan service) for guests/visitors and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures and report accidents injuries and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.

Welcome and acknowledge all guests anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.

Read and visually verify information in a variety of formats (e.g. small print). Move at a speed required to respond to work situations (e.g. run walk jog). Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping uneven or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees including bending twisting pulling and stooping. Perform other reasonable job duties as requested by Supervisors.

Additional Information :

Ennismore brings togethertalented teams fromunique brands to create a culture that isentrepreneurialandpurpose-drivenin everything we do.Were the fastest-growing lifestyle hospitality company and were not slowing down. Were expanding into new countries and cities creating exciting opportunities.

InspiringDiscovery

Our purpose is to Inspire Discovery for our guests but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities to grow and to be inspired to make a positive impact on local communities.

InclusiveCulture

GlobalPerks

Being part of the Ennismore family comes with some incredible perks including everyones favourite our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.

Remote Work :

No

Employment Type :

Full-time