Bellman at InterContinental Fujairah Resort

InterContinental Hotels Group; Fujairah City; On-site; AED 30,000 - 45,000; Full time

Job summary

Join a leading luxury hotel brand as a Bellman at InterContinental Fujairah Resort. You will ensure exceptional guest experiences through top-notch service, assisting with luggage, providing information, and maintaining a welcoming atmosphere. A great opportunity to be part of a dynamic team in a stunning location.

Qualifications

• Previous experience in a similar position in a 4* or 5* hotel within Middle East.
• Adequate English language communication skills required.

Responsibilities

• Demonstrate the highest standards of guest care and welcome.
• Provide luggage service and assist guests with inquiries.
• Maintain knowledge of hotel activities and local attractions.

Skills

Customer Orientation

Communication

Flexibility

Job description

Bellman at InterContinental Fujairah Resort

Hotel Brand: InterContinental
Location: United Arab Emirates, Fujairah

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day

As Bellman, will demonstrate the highest standards of guest care and welcome to achieve the highest possible guest satisfaction. Key responsibilities: luggage service, message delivery, newspaper distribution. Providing accurate information concerning hotel facilities, venues and functions; assisting guests with all enquiries, both hotel and non-hotel related; maintain detailed knowledge of the hotel activities of the day; maintain detailed knowledge of key occurrences in the city/location including directions to key points of interests, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.

Some of your main role responsibilities are:

• Be familiar with all “In the Know” knowledge including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, etc
• Be familiar with cultural programs and events going on in the city and its surroundings.
• Ensure a sound knowledge of the local area regarding history, places of interest and special events. Knowledgeable of where further information can be obtained.
• Promote Inter-hotel sales, in house facilities and Food & Beverage outlets, and hotel Transport options
• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize hotel sales.
• To have a full working knowledge of the IHG Rewards and Ambassador programme and its benefits.
• Recycle where-ever possible and enforce cost saving measures where appropriate.
• Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
• Maintain a high level of product and local knowledge.
• Focus on the guest needs and go the extra mile. Immediately handles all guests’ requests and promptly follows up to ensure satisfaction.
• Collaborate closely with the valet parking staff and ensure the smooth handling of guests’ and patron vehicles.
• Assist and ensure that 3rd party partners (Limousine & Valet) colleagues are complying with company policies, standards and procedures.
• The colleague will be expected to replace Dorman when required and also cover night shift regularly.
• Actively develop positive and effective communication between Bell service and all other operational Departments.
• Comply in maintaining security of information relating to customers and colleagues in the hotel.
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures
• Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience in a similar position in a 4* or 5* hotel within Middle East.
• Adequate English language communication skills is required. Russian/German speaker will be an advantage.
• Must be customer oriented and is flexible to work in various shifts.
• Physically fit and able to lift and carry heavy luggage.

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competenciesby clicking "Apply Online".

We are an equal opportunity employer.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.