Bellman

21c Museum Hotels; Ras Al Khaimah; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah seeks an experienced concierge to assist guests with luggage and provide exceptional service. Candidates should have a minimum of 2 years in the hotel industry, strong interpersonal skills, and a focus on customer satisfaction. This position provides competitive salary and various benefits, including duty meals and medical insurance.

Benefits

Competitive Salary

Duty Meals Provided

Vacation Benefits

Medical Insurance

Qualifications

• Minimum of 2 years of relevant experience in the hotel industry.
• Additional language skills (Arabic, Russian) are an advantage.

Responsibilities

• Assist in ensuring delivery and retrieval of luggage to all guests.
• Greet arriving guests and retrieve their luggage.
• Escort guests to their rooms and explain room facilities.
• Deliver messages, faxes, packages, etc. for guests.
• Ensure luggage storage area is kept clean and tidy.
• Provide gracious, attentive service while maintaining confidentiality.

Skills

Interpersonal skills

Problem-solving

Attention to detail

Self-motivation

Job description

Overview

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennismore / Accor’s limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

Salary and Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

Under the general guidance of the Chief Concierge or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

• Actively welcome and greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Be fully aware of what functions are going on in the hotel
• Provide gracious, attentive, and friendly service
• Ensure guest privacy and security, any confidential guest information is not disclosed and process are aligned with Mondrian Singapore Duxton confidentiality standards

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Qualifications

Knowledge and Experience

• Minimum of 2 years of relevant experience in the hotel industry.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment and with a high degree of professionalism.
• Prioritises and organises work assignments.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Embraces and responds to change effectively.
• Additional Language (Arabic, Russian) is an advantage.