Bellman

Fairmont Hotels & Resorts; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Guest Relations Associate. The role includes greeting guests, assisting with luggage, and ensuring compliance with hotel policies. Candidates should have at least 1 year of experience in a similar role, preferably in hospitality, and proficiency in Opera is essential. Fluency in English is required, and knowledge of additional languages is an advantage. This position offers an opportunity to enhance guest satisfaction in a unique hotel environment.

Qualifications

• At least 1 year experience in a similar role.
• Hospitality background is preferred.

Responsibilities

• Greet and welcome guests.
• Assist guests with luggage and maintain the luggage room.
• Maintain VIP/Group and individual arrivals reports.
• Provide information to guests and ensure compliance with policies.
• Coordinate with various departments to ensure guest satisfaction.

Skills

Proficiency in Opera

Attention to guest needs

Calm and courteous demeanor

Fluency in English

Job description

Overview

Company Description The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Responsibilities

• Greet and welcome guests.
• Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
• Maintain VIP/Group and individual arrivals reports.
• Attend to inquiries and provide accurate information to guests.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.

Qualifications

• Proficiency in Opera
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• At least 1 year experience working on a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.