Bellman

Marriott Hotels Resorts; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

An established industry player is seeking Guest Arrival Experts to create memorable experiences for guests. In this role, you will be empowered to enhance guest satisfaction through exceptional service, ensuring every interaction is positive. You will be active on your feet, addressing guest requests, and managing operational tasks. This position is ideal for individuals who enjoy a dynamic work environment and are committed to upholding high standards of service. Join a diverse and inclusive team that values your contributions and offers a supportive workplace culture.

Qualifications

• High school diploma or equivalent is required.
• No prior work or supervisory experience needed.

Responsibilities

• Deliver exceptional service to guests during arrival and departure.
• Handle guest requests and operational needs efficiently.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma or G.E.D.

Job description

POSITION SUMMARY

First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (standing, sitting, or walking for an extended time) and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling and placing objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.