Bellman

Dusit Thani Dubai; Dubai; On-site; AED 33,480 - 66,960; Full time

Job summary

Dusit Thani Dubai is seeking a customer‑oriented front office professional to deliver courteous service and ensure smooth arrivals, departures and guest experiences. You will be well groomed and presentable, actively promote hotel products, coordinate with reception, and assist with luggage handling and in‑house facilities to exceed guest expectations.

The role requires strong communication, professionalism, and a proactive attitude to support daily hotel operations and guest satisfaction.

Responsibilities

• Fully conversant with all hotel activities and facilities
• Provide courteous and professional service at all times
• Be well groomed at all times
• Strive to please all guests and to continuously provide in-house facilities at every opportunity
• Be able to sell the hotel s products and promote sales within the hotel
• Greet guests and visitors warmly with a smile
• Coordinate with reception to execute arrivals and departures efficiently
• Meet & welcome all arriving guests at the entrance of the hotel and escort direct them to reception for check-in
• Unload cars and cabs for all arriving guests
• Transport guest s luggage to rooms in an efficient manner ensuring no damage is caused to the luggage furniture fixtures and walls
• Collect luggage at guest room for departing guests in a timely manner and bring the luggage to lobby for check out
• Handle guest luggage in case of a room move
• Promptly deliver messages within the hotel
• Load cars and taxis for departing guests ensuring a polite and courteous farewell
• Maintain an accurate record of check-in and check-out rooms
• Adhere to the hotel s policy on the storage of guest luggage
• Delivery morning newspapers to the rooms
• Maintain accurate control and records of all luggage left in his her care by entering information on work sheets and log books
• Ensure that all function boards are kept up to date
• Always represent the hotel in a positive manner by being polite friendly and professional while on duty
• Have a full knowledge of other Dusit & Royal Princess Hotels & Resorts
• Ensure all trolleys are clean at all times
• Ensure hotel lobby is kept clean and tidy
• Provide relieve for doorman on request
• Carries out Front Office requests for room changes delivery of forms reports or any other documents to the different sections of Dusit Hotel
• Coordinate with security to help protect hotel property and to advice of any undesirables

Job description

Job Description

PRIMARY RESPONSIBILITIES

• Fully conversant with all hotel activities and facilities
• Provide courteous and professional service at all times
• Be well groomed at all times
• Strive to please all guests and to continuously provide in-house facilities at every opportunity
• Be able to sell the hotel s products and promote sales within the hotel
• Greet guests and visitors warmly with a smile
• Coordinate with reception to execute arrivals and departures efficiently
• Meet & welcome all arriving guests at the entrance of the hotel and escort direct them to reception for check-in
• Unload cars and cabs for all arriving guests
• Transport guest s luggage to rooms in an efficient manner ensuring no damage is caused to the luggage furniture fixtures and walls
• Collect luggage at guest room for departing guests in a timely manner and bring the luggage to lobby for check out
• Handle guest luggage in case of a room move
• Promptly deliver messages within the hotel
• Load cars and taxis for departing guests ensuring a polite and courteous farewell
• Maintain an accurate record of check-in and check-out rooms
• Adhere to the hotel s policy on the storage of guest luggage
• Delivery morning newspapers to the rooms
• Maintain accurate control and records of all luggage left in his her care by entering information on work sheets and log books
• Ensure that all function boards are kept up to date
• Always represent the hotel in a positive manner by being polite friendly and professional while on duty
• Have a full knowledge of other Dusit & Royal Princess Hotels & Resorts
• Ensure all trolleys are clean at all times
• Ensure hotel lobby is kept clean and tidy
• Provide relieve for doorman on request
• Carries out Front Office requests for room changes delivery of forms reports or any other documents to the different sections of Dusit Hotel
• Coordinate with security to help protect hotel property and to advice of any undesirables

COMMERCIAL RESPONSIBILITIES

• Communicates effectively with guests
• To be a good sales person to promote hotel s image and business

RELATIONSHIP

• Coordinates with concierge to ensure smooth operations and all activities of the hotel
• To be able to communicate with guests effectively and efficiently

OTHERS

• Continuous learning through own IDP
• Any other duties as may be assigned by the superior

ACCOUNTABILITIES

• Represents Dusit s brand and its values at all times We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness

COMPANY S CULTURE

Communicate and fully embracing the Company s culture

our Vision

our Mission and our Values

leads by example and cascade to all your subordinates

Proud to belong and to contribute