Bellman

21c Museum Hotels; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A historic floating hotel in Dubai seeks enthusiastic hospitality staff to enhance guest experiences. The role involves greeting guests, managing luggage, and ensuring optimal satisfaction through coordination with various departments. Ideal candidates will possess a strong background in hospitality and proficiency in the Opera system.

Qualifications

• At least 1 year experience in a similar role.
• Hospitality background preferred.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet and welcome guests.
• Assist guests with luggage and maintain luggage area.
• Coordinate with departments to ensure guest satisfaction.

Skills

Guest service orientation

Calm and courteous demeanor

Multilingual abilities

Tools

Opera property management system

Job description

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

• Greet and welcome guests.
• Assist guests with luggage and maintain the luggage room and long-term luggage store in a neat and orderly manner.
• Maintain VIP/Group and individual arrivals reports.
• Attend to inquiries and provide accurate information to guests.
• Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.
• Evaluate the daily status of all hotel operations and coordinate with various departments such as reservation, sales, and housekeeping to ensure an optimal level of guest satisfaction.

Qualifications

• Proficiency in Opera property management system.
• Ability to focus on guest needs, remaining calm and courteous at all times.
• At least 1 year of experience in a similar role.
• Hospitality background preferred.
• Fluency in English; additional languages are a plus.