Bellman

SLS; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hotel in Dubai is seeking a dedicated Hotel Concierge to provide exceptional service to guests. The role involves greeting guests, managing luggage, and offering knowledgeable information about hotel services and local attractions. Ideal candidates should possess strong communication skills and have experience in hospitality.

Qualifications

• 1-2 years of experience in a public contact role, preferably in an upscale hotel.
• Strong verbal and written communication skills in English.
• Friendly and engaging demeanor.

Responsibilities

• Greet guests and manage their luggage.
• Provide information about hotel services and local events.
• Ensure cleanliness of the luggage storage area.

Skills

Communication

Multitasking

Attention to Detail

Customer Service

Education

High School Diploma or equivalent

Bachelor of Hotel Management

Job description

Job Title: Hotel Concierge

Qualification: Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

1. Greet arriving guests and retrieve their luggage.
2. Escort guests to their rooms, explain the room facilities, and promote the hotel’s outlets (restaurant, bar, spa).
3. Deliver luggage, messages, faxes, packages, etc., and assist with guest requests to ensure their comfort.
4. Transport departing guests' luggage from the room to the lobby, verifying that all luggage has been accounted for.
5. Ensure luggage is stored safely according to procedures.
6. Maintain the cleanliness and tidiness of the luggage storage area.
7. Provide knowledgeable information about the hotel, its services, the city, and local events.
8. Be aware of ongoing hotel functions and events.
9. Offer gracious, attentive, and friendly service to guests.

Qualifications

• High School Diploma or equivalent required.
• One to two years of experience in a public contact role, preferably in an upscale or lifestyle hotel.
• Friendly, courteous, and engaging demeanor.
• Ability to multitask, work efficiently in a fast-paced environment, and pay close attention to detail.
• Strong verbal and written communication skills in English.
• Ability to build positive working relationships with colleagues and departments.
• Capable of working independently and collaborating with others to foster teamwork.

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