Bellman

Hyde Johannesburg Rosebank; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hotel in Dubai is seeking a guest service professional to provide exceptional service to guests. Responsibilities include greeting guests, managing luggage, and ensuring a comfortable stay. Ideal candidates will have a high school diploma and experience in a similar role, with strong communication skills and a friendly demeanor.

Qualifications

• 1-2 years in a public contact position, preferably in an upscale hotel.
• Strong verbal and written communication skills in English.
• Ability to work independently and in a team.

Responsibilities

• Greet arriving guests and assist with luggage.
• Escort guests to their rooms and explain facilities.
• Ensure luggage storage is safe and organized.

Skills

Communication

Multitasking

Attention to Detail

Education

High School Diploma or equivalent

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Be fully aware of what functions are going on in the hotel
• Provide gracious, attentive, and friendly service
  
  

Qualifications

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
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