Bellman

Mandarin Oriental; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

Join the Concierge team at Mandarin Oriental Downtown, Dubai as a Bellman, where you will be the first point of contact for guests, creating an exceptional arrival and departure experience. This role includes assisting with guest luggage, ensuring a high standard of service, and promoting a welcoming atmosphere to enhance guest satisfaction.

Qualifications

• At least 2 years of experience in a 5-star hotel.
• 2 years specifically in Door or Bell roles.
• Experience in the Middle East hospitality sector is an advantage.

Responsibilities

• Act as a hotel ambassador by assisting with luggage handling.
• Maintain guest satisfaction by delivering luggage and amenities promptly.
• Ensure proper handling and security of departmental keys, radios, and guestroom access.

Skills

Excellent English communication skills

Strong interpersonal skills

Organizational skills

Multitasking skills

Attention to detail

Education

Senior School qualification or equivalent

Job description

Mandarin Oriental Downtown, Dubai is looking for a Bellman to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Bellman is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering, and storing of guests luggage, communication of information and handling guest requests. Bellman reports to Bellman Supervisor.

As a Bellman, you will be responsible for the following duties:

• Act as a hotel ambassador by initiating guest contact, assisting with luggage handling, delivering items to rooms, and supporting the Doorman with vehicle unloading and loading.
• Maintain guest satisfaction by delivering luggage and amenities promptly, providing hotel and room tours, and assisting with guest requests in coordination with Concierge and other departments.
• Ensure proper handling and security of departmental keys, radios, and guestroom access; follow all operational procedures including logbooks and control sheets.
• Maintain equipment and workspace cleanliness, including polishing luggage carts and being familiar with hotel services, spa, dining, and room technology.
• Foster strong colleague relations by promoting teamwork, participating in meetings, resolving conflicts, and maintaining open communication with other departments.
• Create exceptional guest experiences by engaging warmly, collecting guest preferences, addressing complaints effectively, and upholding the MOHG Legendary Quality Experiences standards.
  
  

Mandarin Oriental Downtown, Dubai is looking for a Bellman to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Bellman is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering, and storing of guests luggage, communication of information and handling guest requests. Bellman reports to Bellman Supervisor.

As a Bellman, you will be responsible for the following duties:

• Act as a hotel ambassador by initiating guest contact, assisting with luggage handling, delivering items to rooms, and supporting the Doorman with vehicle unloading and loading.
• Maintain guest satisfaction by delivering luggage and amenities promptly, providing hotel and room tours, and assisting with guest requests in coordination with Concierge and other departments.
• Ensure proper handling and security of departmental keys, radios, and guestroom access; follow all operational procedures including logbooks and control sheets.
• Maintain equipment and workspace cleanliness, including polishing luggage carts and being familiar with hotel services, spa, dining, and room technology.
• Foster strong colleague relations by promoting teamwork, participating in meetings, resolving conflicts, and maintaining open communication with other departments.
• Create exceptional guest experiences by engaging warmly, collecting guest preferences, addressing complaints effectively, and upholding the MOHG Legendary Quality Experiences standards.
  
  

As a Bellman, We Expect From You

• Senior School qualification or equivalent, with at least 2 years of experience in a 5-star hotel and 2 years specifically in Door or Bell roles.
• Experience in the Middle East hospitality sector is an advantage.
• Excellent English communication skills, with additional language abilities especially Arabic preferred.
• Demonstrated ability to anticipate guest needs and deliver high-quality service independently.
• Strong interpersonal, organizational, and multitasking skills, with sharp attention to detail in a fast-paced setting.
• Physically able to lift heavy luggage and stand for extended periods, with flexibility to work various shifts including evenings, weekends, and holidays.
  

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