Bellman

FAIRMONT; Dubai; On-site; USD 24,000 - 36,000; Full time

Job summary

A leading luxury hotel in Dubai is seeking a Guest Service Agent to provide exceptional service to guests. Responsibilities include greeting guests, managing luggage, and promoting hotel amenities. Ideal candidates should have a high school diploma and experience in hospitality, showcasing strong communication skills and attention to detail.

Qualifications

• One to two years of experience in a public contact role, preferably in an upscale hotel.
• Strong verbal and written communication skills in English.
• Ability to maintain positive relationships with colleagues.

Responsibilities

• Greet arriving guests and retrieve their luggage.
• Escort guests to their rooms and explain room facilities.
• Ensure luggage is stored safely and keep the luggage area tidy.

Skills

Communication

Multitasking

Attention to Detail

Education

High School Diploma

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 branded residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in the Downtown District, designed by the award-winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

1. Greet arriving guests and retrieve their luggage.
2. Escort guests to their rooms, explain the room facilities, and promote the hotel’s outlets (restaurant, bar, spa).
3. Deliver luggage, messages, faxes, packages, etc., and handle other guest requests to ensure their comfort.
4. Transport departing guests’ luggage from the room to the lobby, verifying that all luggage has been accounted for.
5. Ensure luggage is stored safely according to prescribed procedures.
6. Keep the luggage storage area clean and tidy at all times.
7. Inform guests about the hotel, its services, the city, and local happenings with knowledgeable and friendly communication.
8. Be aware of ongoing hotel functions and events.
9. Provide gracious, attentive, and friendly service to all guests.

Qualifications

1. High School Diploma or equivalent required.
2. One to two years of experience in a public contact role, preferably in an upscale or lifestyle hotel.
3. Gracious, friendly, and fun demeanor.
4. Ability to multitask, work in a fast-paced environment, and pay high attention to detail.
5. Strong verbal and written communication skills in English.
6. Ability to maintain positive and productive relationships with colleagues and departments.
7. Ability to work independently and collaboratively to promote teamwork.