Bellman

21c Museum Hotels; Ajman; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hotel brand in Ajman is seeking a dedicated Guest Services Associate to welcome guests and assist with luggage. Responsibilities include providing information about hotel facilities, maintaining cleanliness, and ensuring guest satisfaction. The ideal candidate should have strong interpersonal and communication skills, along with the ability to work flexible hours. This is an excellent opportunity to join a renowned hotel known for its commitment to exceptional service.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Excellent interpersonal and communication skills.
• Strong physical stamina to handle luggage.
• Professional appearance and courteous demeanor.

Responsibilities

• Greet guests warmly and assist with luggage.
• Escort guests to their rooms and provide information.
• Deliver luggage and maintain organization in lobby.
• Assist with transportation arrangements.

Skills

Interpersonal skills

Communication skills

Physical stamina

Professional appearance

Job description

Overview

Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.

Responsibilities

• Greet guests warmly upon arrival and assist with unloading and transporting luggage to guest rooms.
• Escort guests to their rooms, provide information about hotel facilities, and answer any initial questions.
• Deliver luggage and other items to guest rooms promptly and with care.
• Assist guests with transportation arrangements, including calling taxis or directing to shuttle services.
• Maintain cleanliness and organization of the lobby, bell stand, and luggage storage areas.
• Communicate effectively with the front desk team regarding guest arrivals, departures, and special requests.
• Ensure all luggage is properly tagged and accounted for to prevent loss or misplacement.
• Provide directions and information about local attractions and amenities as requested by guests.
• Handle guest requests and concerns professionally and escalate issues to management when necessary.
• Perform other duties as assigned by management to support guest services.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Excellent interpersonal and communication skills.
• Strong physical stamina to handle luggage and stand for extended periods.
• Professional appearance and courteous demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of the local area and transportation options is a plus.
• Basic knowledge of safety and security procedures.

Additional Information

Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.