Bellman

Dusit Thani Mactan Cebu; Abu Dhabi; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Office/Bell Service professional to enhance guest experiences at their hotel. The role involves greeting guests, managing luggage, and providing top-notch service, all while embodying the brand’s values of exceptional hospitality. Candidates should possess a vocational diploma, strong communication skills, and experience in similar roles.

Qualifications

• At least High Vocational diploma in any discipline.
• Minimum of 1 year in Front Office or Bell Service experience.
• Ability to communicate Basic English.

Responsibilities

• Provide courteous and professional service at all times.
• Greet guests warmly and handle luggage efficiently.
• Maintain accurate records of check-in and check-out.

Skills

Communication

Interpersonal skills

Sales ability

Physical strength

Education

High Vocational diploma

Job description

Job Description

PRIMARY RESPONSIBILITIES:

• Fully conversant with all hotel activities and facilities.
• Provide courteous and professional service at all times.
• Be well groomed at all times.
• Strive to please all guests and to continuously provide in-house facilities at every opportunity.
• Be able to sell the hotel’s products and promote sales within the hotel.
• Greet guests and visitors warmly with a smile.
• Coordinate with reception to execute arrivals and departures efficiently.
• Meet & welcome all arriving guests at the entrance of the hotel and escort/direct them to reception for check-in.
• Unload cars and cabs for all arriving guests.
• Transport guest’s luggage to rooms in an efficient manner ensuring no damage is caused to the luggage, furniture, fixtures and walls.
• Collect luggage at guest room for departing guests in a timely manner and bring the luggage to lobby for check out.
• Handle guest luggage in case of a room move.
• Promptly deliver messages within the hotel.
• Load cars and taxis for departing guests, ensuring a polite and courteous farewell.
• Maintain an accurate record of check-in and check-out rooms.
• Adhere to the hotel’s policy on the storage of guest luggage.
• Delivery morning newspapers to the rooms.
• Maintain accurate control and records of all luggage left in his/her care, by entering information on work sheets and log books.
• Ensure that all function boards are kept up to date.
• Always represent the hotel in a positive manner, by being polite, friendly, and professional while on duty.
• Have a full knowledge of other Dusit & Royal Princess Hotels & Resorts.
• Ensure all trolleys are clean at all times.
• Ensure hotel lobby is kept clean and tidy.
• Provide relieve for doorman on request.
• Carries out Front Office requests for room changes, delivery of forms/reports or any other documents to the different sections of Dusit Hotel.
• Coordinate with security to help protect hotel property and to advice of any undesirables.
  
  

Commercial Responsibilities

• Communicates effectively with guests.
• To be a good sales person to promote hotel’s image and business.
  
  

RELATIONSHIP

• Coordinates with concierge to ensure smooth operations and all activities of the hotel.
• To be able to communicate with guests effectively and efficiently.
  
  

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

Company’s Culture

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

Job Requirements

• At least High Vocational diploma in any discipline.
• Minimum of 1 year in Front Office or Bell Service experience in a similar capacity.
• Ability to communicate Basic English.
• Possess professional disposition with good communication and interpersonal skills.
• Physically strong. Ability to stand for a long period of time and lift luggage during duty.