Bellman

AccorHotel; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading hotel company is seeking a guest relations associate who excels in customer service and has a strong background in hospitality. The ideal candidate will have a vocational diploma and excellent interpersonal skills to create lasting relationships with guests. This full-time position requires fluency in English and a commitment to maintaining high standards of service.

Qualifications

• Diplôme en hôtellerie requis.
• Compétences en informatique (environnement Windows).
• Fluent in English.

Responsibilities

• Accueillir et fournir des informations aux clients.
• Gérer les plaintes des clients rapidement et efficacement.
• Coordonner les besoins des clients dans l'hôtel.

Skills

Interpersonal skills

Customer service orientation

Team spirit

Presentation skills

Listening skills

Education

Vocational diploma or degree in hospitality

Job description

Welcomes and provide any information and assistance to the guests and visitors whilst discreetly monitoring movement in the lobby and public areas
Helps encourage guest loyalty by developing friendly and personalized relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests needs and takes them into consideration
Deals swiftly efficiently and sensitively to guest complaints and follows through
Conveys the brand and hotel image through his/her irreproachable attitude
Be aware of the location of the hotel and its environment and be able to direct the guest to and from the hotel

Co-ordinate guest needs within the hotel
Keep the guests informed about the formalities and any special conditions relating to their stay and the services available
Handle phone calls and ensure the telephone is answered before the 3rd ring following the Novotel & Adagio telephone techniques at all times
Follow up on guest requests and ensure the guest is provided with all the assistance needed
Pass on information as necessary to other related departments and to other members of the front-office team maintain effective communication with all departments to ensure smooth service delivery
Store Guest baggage securely when requested (according to the Novotel & Adagio procedures and general safety requirements)
Ensure the security of guests property during transfers and/or storage in the luggage room
Assist the guests with any request regarding tours excursions entertainment and exhibitions happening at ADNEC
Maintain an up to date knowledge of the hotel and local services
Report for duty punctually wearing the correct uniform and name tag
Maintain a high standard of personal appearance and hygiene adheres to the hotel and department appearance standards
Read and understand the hotels Employee Handbook and adhere to the hotels rules and regulations in particular the policies and procedures relating to Fire Hygiene Health and Safety.
Comply with local legislation as required

Qualifications :

Vocational diploma or degree in hospitality
Computer literate (Windows environment)
Fluent in English

Good interpersonal skills guest oriented and service minded
Team spirit
Good listening skills and ability to anticipate
Good presentation and confident speaking skills

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time